Customer Testimonials

The service is fantastic. I always feel valued and heard.

The level of customer care is amazing. A year after buying my bike they remembered my name, the model of bike I bought and who I ride with around the city.

Best customer service I’ve had in cranbrook and wish more places were this good.

Prices were reasonable and selection good!

Great selection and friendly, helpful staff

The staff is amazing. You can by a bike anywhere but the staff makes it work!
Keep it up.
Cheers
First name removed and Bill,

Great service

Friendly and helpful staff. Great products.

Good prompt service!

Fast shipping and good prices

I had it serviced (tuneup) and was please with the end result. Had it service at other repair shops and had to return the bike because they did not put it back together properly. Their customer service was excellent.

Super friendly, and great quality.

Excellent service; fast, skilled, and honest. I will definitely be back and will recommend to others for sure!

All your products and super friendly knowledgeable staff

Very helpful and friendly staff ready to set up experienced, new or returning riders.

Quick and efficient

Service was excellent and i love love my ORBEA!

I found what I needed, checked out quickly, received what I ordered quick-fast without any issues.

What's not to like?

Excellent service from the moment I entered the store. I was already made aware of how good the products and services of Northstar was which is why I was intent on making sure I did my purchase with you.
I already have been extolling the benefits of Northstar and as the GM of The Baker Hotel I have nothing but confidence in recommending our guests to fulfill their cycling needs with you and to also rent e-bikes with you.
Thank you for the great service.

After failing to find the item I wanted at MEC or a popular consumer website, I did a search that brought up NorthStar Bicycle Company. They had exactly the item I wanted in the price range I hoped for. Definitely recommend and will consider them first for future purchases.

Great help with picking out and ordering my child’s bike

Great service. Reasonable shipping time given the part needed to come from the warehouse.

Thanks!

Helpful and fast

Friendly staff and excellent selection of products

Your customers service is always great. The staff are very friendly and helpful.

Amazing staff that are friendly and very knowledgeable.

-the service
- large inventory

Service is fast and caring selection is good , store is clean and well stocked, staff is right their to help you.

I ordered a bike repair stand and you had the best deal of anywhere I could find online, shipping time was reasonable. Thanks!

Very friendly and helpful staff. The bike I rented was in good shape, and they provided me with what I needed. I felt that it was very good value for what I paid. Thank you!

Very knowledgeable and friendly staff.