Customer Testimonials

Great customer service. I had a question on a $16 bike tool and NBC called be back to confirm. A nice personal touch from a bygone era.

I had a pleasant conversation with a staff member prior to ordering. She was able to answer my questions about shipping time and availability of the item quickly and was perfectly accurate!

Polite, knowledgeable and accommodating

Fast, efficient, honest

I appreciate the different price points on items that I have purchased in the past. I fee like I got good service on the bikes I have brought in. The staff is friendly and knowledgeable.

Found what I needed for a great price, item shipped quickly!

quick reply and quick shipping !

👍🤙👌🫵

Thanks super service a bon prix

Great bikes & great people!

Product shipped and arrived fast.

Solidly made, price matched, service providers pleasant and items ordered arrived quickly

Good service, you know your products, friendly, consistent, helpful

Competitive pricing,
Great communication

Great Website and fast delivery

Helpful, knowledgeable staff to answer the dumbest of bike questions I have and explain all the bike things to me

Friendly service, competitive prices.

Product is as described, free shipping!

Product was available, shipped quickly, customer service was quick to respond to questions, free shipping

Sales person Scott went out of his way to accommodate our needs very knowledgeable he gives you confidence Lucy and I had a very relaxed sale all the staff were very friendly thanks again for your advice and relaxed atmosphere

First time ordering from Northstar. According to the website the item I ordered was the last one in stock and sold out at almost every other store in Canada that carries the brand. Was half expecting the order to be cancelled or a long delay in processing due to the item not actually being in stock. Instead the item shipped out next day and reached me on the other side of the country in less than a week. The free shipping option by FedEx was amazing. Very impressed by this level of service, will definitely consider Northstar for future purchases.

Staff are very helpful and knowledgeable!

Love your products and services.

Personable and professional

Good price

Friendly staff.

Great service in store every time

You stayed in touch to let me know the item was on back order. This was great. And you shipped it out as soon as it was available.
Great service - I appreciate that because it lacks in so many other online ordering scenarios.

Thanks!

My email regarding a question with my order was promptly answered.

Items was as described, shipped quickly and had no problem, thank you,