Customer Testimonials
Great store staff very helpful good range of products
Great service
Ken from Bennetts Green Trek was a pleasure to be served by. Took the time to answer all my questions and provided a thorough check of my bike and position. I will be back for future purchases based on this experience
Name removed
The service was amazing. Can’t wait to go there again.
Love my bike that I purchased at Trek. More importantly the customer service is excellent. Very friendly and knowledgeable staff. When you book your bike I for a service, you are given accurate information on how long it is likely to take and approx costs. You are also texted when it is ready. Basic services that most bike shops don’t proved. I have recommended this shop to a number of friends. Some going on to purchase bikes from trek.
Customer service is fantastic.
The staff at TREK Bennetts Green are wonderful. Friendly, helpful and professional. The showroom / shop is spacious and welcoming. Our eBikes are fantastic.
Ken was extremely friendly and informative
He truly cared about the customer experience
What I wanted was easy to find and Emily was very helpful in giving me installation advice and hints
Great range of bikes and accessories. Very helpful staff
Good people, good products = 10/10
Great service
Good friendly service.
Services and staff impeccable
Helpful service with being pushy.
I had an issue with my dropper post the day before leaving for an event. It was also a Sunday and Claire and the team were only too happy to help to get this issue fixed on the spot. That’s great customer service in my book. Thanks Trek Bennetts Green you have my vote and confidence.
The team is always super friendly and very happy to take the time to explain things or do whatever they can to help get the bike or part you need!
Massive bunch of legends
Staff are always incredibly helpful.
A wider range of cycling kit would be good to see, but other than that I have no suggestions
Very friendly & knowledgeable service
Staff are super helpful and knowledgeable
Great service from Ken
I was able to get what I needed at a reasonable price. Location is good for me.
1. Helpful staff.
2. Fantastic service.
Great friendly service and broad product range that is generally a reasonable price
prompt, friendly and fair cost
Helpful friendly staff !!
Excellent customer service
Great bikes
Ken and all staff are amazing. They always go out of their way to help us even when they were chasing our replacement ’Thulle’ bike rack that we didn’t even buy from their store! That’s why we went back there last weekend and bought a new bike for my son. We will always go to Trek Bennets Green for any bike needs. Keep up the great service guys😃👍🏻
It’s important if you read this why I have bothered to write a review. I am 60, have bought a lot of bikes & even built my own. TREK bikes have history & it’s exceptional. I wanted a TREK MADONE for my 60th. The staff & their knowledge of their products is without pier. In particular Ken Shoring (Bennets Green) gave me what I call the TREK experience. Great service, knowledge. I am so happy with my experience I want all who reads this to have the same TREK experience.
Regards First name removed F.
I like the wide range of available bikes. Although, it would be good to have more options to chose from commuter bikes.