Customer Testimonials
Great service, very easy to deal with and plenty of patients with my young bloke.
communicate well to let you know what is required with your bike.
always complete works in a timely manner
Great service
Always friendly and helpful!
I am extremely happy with my Trek Rail 7 , it is a very solid go anywhere bike. After riding it for 4000 km I have 100% confidence that I purchased the right product at the right price 👌. All bikes need maintenance and every time I approach Trek Bennets Green , either in store or over the phone , the service goes well beyond good , it cannot be faulted. Name removed , Macmasters Beach.
Great customer service and product knowledge. We will keep coming back.
Great service. Prompt and reliable. Excellent communication.
Staff are great!
Great friendly, helpful staff. Always seem to have stock of what I need, no high pressure sales tactics, just good advice.
Really helpful staff that took time to help me figure out what type of bike I needed.
The repair service was very helpfully and friendly and got my bike up and running gain in extra quick time.
From the online system to the call backs and then the in-store service. Everyone was amazing and helpful.
Full of knowledge and handy tips. Took the time to explain everything and make sure we were all set to go.
Great service, awesome to deal with
Great shop Great people Great service. Would definitely recommend this shop.
I love the shop and the layout is awesome.
I had the best service and the bike is beautiful , very excited.
I had been in a couple of times now.
Emily was fantastic and walked me thru all of the bikes and the new arrivals.
Lucky enough to take a couple for a test drive, which is pretty cool to be able to check out.
I settled on the marlin 7.
The service package was explained thoroughly and I will definitely be in and to get some gear.
I had the best customer experience and highly recommend your store.
Thanks
Service from the staff was exceptional.
Quality products and great service from Trek Bennetts Green.
Integrated accessories. Lifetime frame warranty. Friendly and helpful service.
Awesome service as always from the team @ BG
The lady who served me was very helpful
Great service. Would 100% recommend
The staff were amazing to deal with. I have always gone to another smaller family run business. After a couple of dodgy services I thought I’d try trek. Was hesitant as it’s a larger shop. I couldn’t have been more impressed with the staff, price and quality of service. Communication was brilliant.
Great staff and products.
The people that helped me were fantastic! Thank you so much
Exemplary service provided by the team in the lead up to and on 'New Bike Day'. Particular shout out to Claire who made it possible to have the bike sent down from QLD and took care of sorting the set up measurements i sent through. To Ken who made pick up day an enjoyable experience from all angles in making any final tweaks, providing tips and being willing to engage in and compare bikepacking adventures. To Emily who made sure to put my requested pedals aside and arrange for the chain to be degreased. And to Aaron who greeted us on the day and who I'm sure doesn't have the ability to not smile!
Would I recommend this team? Absolutely! Would I buy something from this team again? Without a doubt.
Rad products great staff
Knowledge of staff, helpfulness of staff
Look, the bike and products are great but the staff the real stars of the show.
They have all been amazing every time I have needed to go into store.
All my future bikes will be trek because of this.
Trek bikes are the highest quality
Bontrager integrates well
Always greeted on entry and allowed to browse independently, with great advice and service when required.
Always able to get what I need and quickly if ordered as not in stock.
Great products and great service, mechanical and advice.