Customer Testimonials
While it was impossible for me to order only 100 Gallons of LP on line, and difficult to get through to order by phone, the actual service was good and the agent (once reached by phone) was very congenial.
excellent customer service!
I was almost out because my fault. They came next day. Outside temp in 25-35 Been with them 25 years and always happy except for price which is pretty much the same everywhere
We have been customers for years. We know things change in business and we don't always agree with the outcome. We have had the same delivery driver and the same receptionist help us from the beginning. As long as they are still with the company we will be too. Thank you
Timely delivery
Last delivery was prompt. The timing couldn't have been better. Thank you.
Fast service
I like the response time and service. If the slogan one call that's all haven't been patented, then it would be perfect for your business.
I used to like that I would deal with Bonnie and she was awesome! Now things feel efficient and fine
Need new statement for recent delivery. The services received very satisfactory.
I appreciate the sense of urgency provided by the customer service team and how the technician provided an overview and resolution for my problem.
Relationship with local staff.
Been with you for years, never had a problem.
I've been a customer with Lithonia Gas, Gas, Inc, Superior for over 50 years so I'm pretty much happy with you. I will admit that I was more pleased with you in the early years when it came to service. Whoever used to do the annual inspection/cleaning of the heater (I have a single heater in the living room that's basically the source of heat for the house) did an excellent job but the last few times we were left with a higher flame on one of the grids/grates/? that I was told he couldn't do anything about. Unable to afford a new heater and not wanting to keep paying for a service call that accomplished nothing I've not had the annual checkup for a few years.
Bless you for allowing me to go on a Budget Plan with my last delivery, otherwise, in all honesty, I would not have been able to buy propane this year and would have had to rely on a few electric space heaters ... not something my 76 year old body was looking forward to.
Nicole was the last person I talked to ... ordered gas and she set up the Budget Plan for me. She was extremely personable, knowledgeable and professional.
Friendly and informative
Customer service, especially Kay, our most frequent delivery driver. She’s a gem!
Excellent service
Very good service
The delivery drivers are professional.
Driver was great! It would have been helpful to know that it was scheduled for Monday. I just happened to be home.
Bonnie and Jared are the most amazing team to work with and always so sweet.
Our service driver is outstanding!!!
Local office was very responsive.
Great response great pricing
I like that you come by and check my supply of gas before it gets too low.
A few months ago I had a situation where I smelled gas after a delivery. I called customer service and although it was after hours, someone came out and checked everything. Fortunately, there wasn't a gas leak, but I really appreciated the care and concern that was given.
I have been a customer for thirty-five years and have never run out of gas. Service is always dependable.
I never have to worry about having propane. They automatically come and deliver whenever they see our level is below a certain percentage. It’s nice to know they are watching out for us.
Tank monitoring; courtesy of delivery driver and notification about arrival time.
I was truly impressed 😁 with the delivery time...i highly recommend your company for propane needs