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based on 936 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful friendly staff
Excellent customer service! Perfect bikes available! Competitive rates.
Great product selection and excellent staff / service.
Great service from Kate and Nate. Best Service ever.
Easy to book. Great bikes. Friendly competent people.
The bike was in great shape and ready to ride. And you dropped it off at our rental house. Everything went smoothly.
I wish the time and cost estimate for my repair last week had been more accurate. It took a week, instead of 1-2 days, which was a problem because we were only in town for 1 week (explained at the time of drop-off). Cost was more than the estimate; not as big a problem.
Friendly personal helpful service. The owners are terrific!
Excellent service. Excellent bikes and child bike seat!
Knowledgeable owners and staff. Always ready to help with service and advice. I am particularly impressed with the way Katie and Nate, year after year, have expertly handled the packaging and reassembling of my bicycle when I go on faraway rides, and back. I'll continue to be a repeat customer for the years to come.
The owners are wonderful people to deal with.
You both were fantastic. You fixed my wife's bike flawlessly and even offered to help find paint for my daughter's bike. I cannot recommend your shop enough.
Real nice people who are experts. I trust them with all my wheels!
Ease of rental and all the items needed to enjoy the bike for the day! Helmets and a bike lock for the win!
Very convenient location. Quality bikes at a reasonable price.
Friendly service!
Everyone is very friendly and helpful. Super easy to rent and return. We have rented 2 years in a row and bikes are always great quality and condition.
It was good everything next time I wish I afford the electric it a little expensive at which then bring it down but everything is was fine
Great customer service and selection of bikes.
Speed and the people were very nice!!!!!
Great bike, great service, easy process
Everything
Kate - Husband and Sam and one other guy are wonderful - they tuned up our E-bikes in a reasonable time so we could have them back without much lost time to use them for the trails. While in Rehoboth. Hand down to the entire shop and the best customer service
Easy to do business (renting bikes, in this case).
Honesty
Friendly and fast!
Excellent service. Truly effortless experience.
The staff was so friendly and accommodating.
We will back back later this month and wouldn’t go anywhere else for our bike needs.
Products 10
Services 10
Knowledge 10.5
Friendliness 10.5
I love trek bikes but the people were extremely friendly and knowledgeable. Great experience!
First Bike had a faulty chain and was left at our rental all week when they said they’d come pick it up and bring the 2 other locks and keys for the 3 bike rental.
Had to go pick those up myself a few days later. So that was annoying.
Another of the bikes, single speed, was in such a low gear you could hardly peddle it at slow to medium speeds.
Just disappointed on a whole as I have rented from this store multiple times over the past decade.