Customer Testimonials
Excellent customer service from start to finish. Great job, overall.
Special thank you to Philip for being professional and helpful.
Ease of rental
Quality of product
Outstanding Customer Service
Everything, the beautiful stylists and the outstanding service I had. With the nice tuxedo I received, everything was expected.
Great service.
Evan and Yasmine Exceeded all expectations
Very helpful in finding the perfect suit/tuxedo!
I really appreciated the friendly and helpful environment. The tux was perfectly fit.
Love the suits for my wedding this past Sunday! Also the gal who helped us pick everything out was so amazing and helpful.. loved her.. highly recommend!!!
Great quality and easy to get fitted and ready for any event
Staff very friendly and knowledgeable.
When other locations messed up the orders for the other groomsmen, the riverside location were the ones that were able to correct the mistakes and did so with ease and no hesitation. I had to deal with multiple locations and the riverside location was the only one that didn’t give us any issues.
Considering this was my first time being part of a wedding, better yet my first time ever renting a suit the process was extremely simple and took away a lot of that stress. Everyone was extremely friendly and helpful, making sure to cater to any questions or concerns I may have had. Would definitely recommend to my friends and family, and am even considering buying a suit from them!
Great customer service and quality of suit was good.
Everything was easy to get done. Quality of the rental was great, people were friendly and knowledgeable. Return was a snap.
Amazing service, the suit was was nice quality, looked & felt great!
Staff very helpful, knowledgeable and efficient + very nice!
Pick-up was very quick and your team made sure everything fit well before I left and were very friendly throughout the entire process! Will recommend to anyone I know in the area having an upcoming event!
Good service with attention to details.
Very accurate and professional. Not time consuming
The store manager at the Laguna Niguel store was extremely helpful and very knowledgeable.
Every on time and really good quality
They were great. The store team had a variety of openings for us to come in a try the suits. They were very knowledgeable of their product and offered great recommendations. It was a positive experience and we would recommend Friar Tux for renting or buying suits.
Phillip is the man! Looked out for me and my buddy give bro a raise!
I've used Friar Tux for years and have been pretty satisfied. The fitting process is always easy and the staff are very nice. The quality and condition of the rented attire is always very good. There has definitely been upward price creep over the years -- but I haven't shopped around to see if that's industry wide or just them. I will use them again but I must say there were a few problems this time around than with previous rental experiences there. First, when I came in for a try-on a few days before my event, the pant hems had been sewn so loosely and with so much extra fabric inside above the hemline, my foot caught the excess when putting them on and easily ripped out the whole hem. They were very good about re-hemming the while I waited (about 20-30 minutes) and did a double-stitched hem with less loose fabric inside the leg -- but one wonders why they don't don't do that to start with. What if that had happened at the event instead of at the try-on? I had also arranged with them to send the Tux back to them instead of returning it to them in person because it was going to be an out-of-town wedding and I was not coming back to San Diego right after the event. I've done that before and they have always nicely provided a pre-paid label and return packaging. This time, I asked for the pre-paid label. At first they said that I hadn't requested a mailed return and that's why I didn't get the label. I had them look it up in their system and they found I had, in fact, requested it. Then they said they had e-mailed it to me. But I hadn't received it (and didn't know to look for it because no one told me that's what would happen when I placed the order. We found they had an incorrect e-mail address for me -- but they couldn't print it out there or re-send the e-mail themselves. They had to call some central office to get that done which took some time -- no big deal really. Then I asked for the return packaging. They said (again) it hadn't been requested. I asked them to look up the order again and, again, it had in fact been requested. I figured they could just give me the packaging. But they said, no -- that has to come from some central office. I pointed out that I was leaving in 2 days and would not receive it in time. "Sorry -- you can just use any box." Well, that's fine -- but have you ever tried to find a box big enough to return a tux, including shoes on a Sunday afternoon in an unfamiliar city without a car. Two $27 Uber rights later and $20 for a large enough box from the only Fedex Office open late enough on Sunday afternoon (UPS office had no appropriate size boxes but at least I was able to walk there from the hotel!) when I was supposed to be at the "Farewell" lunch before heading to the airport -- I managed to get it shipped back. It was pretty frustrating -- and moreso because they just dismissed my concern about not having the packaging to give me when I picked the tux up and didn't even offer an apology. Would it be that hard to have a return package or two in each store for when they forget to order one? Anyway, they're convenient and have nice clothes so I guess I'll just chalk this up to s*** happens.
Service was outstanding and the tux was a great fit.
Customer service was the most impressive experience. They were very organized, helpful, and courteous
the variety
Great service, personal attention, easy to work with, you can find everything you need in one place. Used them a few times and will be back if we need attire for special occasions.
Thank you!
They were vary good to me.
Love the choices and the fact that I was able to go in and get what I needed that same day.
I like your products because you are basically the only business who sells the fancy dress shirts that I need for work. That said, it is VERY hard to get someone on the telephone, and when I went into the store, there was only one poor salesclerk all alone because the only other one was home sick. Why not get a temporary worker for the day? Or when you get so busy you cannot possibly answer the phone?
Your workers are always polite and professional as well as knowledgeable.