Guest Testimonials

Ease. But I want to tell you about one incident that I have witnessed. Because we never know where to stand, cause we don’t know where the bus will pick us up at due to other buses may be in front of it, this winter there was a very long line waiting on the parking spot, enough to fill several buses. The people first in line waited on 4 buses because where the bus stopped put them at the end even though they were first. There needs to be painted lines and something to do about this situation. When the driver steps off the bus, at least they could do while standing on the stairs if the bus is ask, who was here first to help control the rude crowds. The ppl that waited were elderly and cold. Some were upset enough to hire an uber to take them to the parking spot. We also waited on 5 buses standing in very cold weather.

You are tops!! I think your customer service is fantastic. I like that the driver helps with my luggage and picks up and delivers me to my vehicle. I feel that my vehicle is safe.

I like it when the driver or other employee takes my luggage to the bus while I check in at the office.

It’s so convenient!!!

This location has access to covered parking for a bit more money. It's nice to return from somewhere warm without having to deal with ice and snow on your windshield upon returning

I feel that the facility is clean and safe. I think the employees working -- at the gate and driving the shuttles are 10/10.

I rated my experience a 9/10 overall because the service itself was reliable, convenient, and met my expectations. I’ve used this parking facility multiple times and have consistently had positive experiences, which is why I continue to return.

The reason I did not rate it a full 10/10 is related to a recent interaction regarding pricing. I had missed an advertised discount and reached out via chat and email to see if there might be any flexibility -- such as a courtesy adjustment, or even a student discount. I was told no without any alternative options.

While I understand that policies are in place, I was disappointed by the lack of flexibility in this situation. As a repeat customer, even a small gesture -- such as a partial discount -- would have gone a long way in reinforcing my loyalty and overall satisfaction.

Convenient drop off and pick up

Clean shuttle and organized parking

I've used several parking facilities at CMH, and the Parking Spot is vastly the superior. Their shuttle service is better, the drivers are welcoming and friendly, and the electronic admin via a QR code is easy-peecy.

Discounts and friendly drivers.

Convenience to the airport. And friendly service.

Easy access to and from the airport, staff is friendly and helpful

The parking structure and restwooms are always clean and safe, and the shuttle drivers are super helpful and courteous.

Proximity to airport and speed in which picked up and dropped off. AAA discount helps as well!!!

Even though I arrived at 3:30 AM, shuttle pick up was prompt and friendly.

Very convenient and the staff are always friendly and helpful

While still in the airport in charlotte, we were contacted about a flat on vehicle in Nashville. The manager was super nice and then when we arrived there the workers were so nice and let us wait while the tire was fixed and then walked us back there to make sure we were safe and everything looked good. This was my third time parking there and I’ll continue to do so.

Great shuttles and drivers, prompt and friendly

Great service . Very helpful driver. Competive pricing. I give them a 10 out of 10

The convince of the location to the airport. The friendly staff.

So convenient and reasonably priced

Good drivers ans easy parking access

Helpful, convenient, and good customer service! Thx..

Easy to book. Convenient location. Excellent drop off and pickup service.

The convenience of where to park and the price is reasonable if you get a coupon

Friendly service, help with bags, drop off close to airport door and help with bags. I really appreciated that I was offered a nice cold bottled water when I checked out.

Very easy to use. The drivers are friendly and helpful. We even left a bag on the bus and they held it for us until we could get back to get it.

Quick to airport. Shuttle drivers are ALL good people.

Awesome drivers!

Good location. Timely transport to/from airport. Nice covered parking.