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Customer Testimonials
My son loves his new bike. We liked how honest and helpful everyone was.
Have a excellent selection of bikes and accessories, almost always have what I'm looking for. The staff is courteous,friendly and always helpful. Been my bike shop to go to since the 80's
Best shop and people around. If you want quality service from people who love bikes, take pride in their maintenance and value their place in our culture, this is your place.
Great group of guys and they know what they are talking about. Awesome showroom and quick repair services. I would recommend the store to any SE bike riders !
Excellent service as always. Great guys, best service.
Great in stone selection
Available stock and knowledge of products.
Cool Down to earth staff.. Thanks BB Ride On
30 days adjusting to my son bike and customer service is great.
Jeremy was great to work with, took a lot of time and did a terrific job of fitting me. I felt very comfortable with the bike by the time that I left.
Exceptional service, everyone was kind and helpful. They teach you about your purchase and give insight on how to make the most of it! I will definitely be using them again for any more purchases!
Nice shop.
I’m not sure if he was the owner or not but he was very helpful and seemed to really care that we got the right parts for my sons fat ripper 👍🏻He spoke with my kids about the SE Bikes that they ride and some events coming up:a good shopping experience
Knowledge, guidance, economic.
Ordered SE The Big Ripper bike, and arrived as promised, very friendly staff.
Great customer service.
Excellent service
Service was excellent
Great customer service very friendly and knowledgeable helped me and my son get exactly what we needed!!!
Great to have mechs that know their $#!t!
The quality and craftsmanship
The gentleman who called me to tell me my bike was in and almost assembled was very nice and accommodating to all my questions. Very knowledgeable place and staff
Love the bikes we have purchased. The service has always been superb. Jeremy has helped us with each purchase and has always taken his time and answered all of our questions. When spending the amount of money that we have spent customer service is extremely important. Keep up the great work.
We were very happy with our purchase but more importantly the customer service was amazing!! We will definitely be business here in the future!
I love that you guys got se bikes and many more accessories it was very hard tryna find a shop that had se but you guys had them i like your accessories too spokes skins, apparel, grips, stuff like that
The staff of Burlington Bike Shop were extremely knowledgeable, friendly, and patient. At a time of the year when their shop was packed with inpatient customers (Christmas), the staff took the time to continually update my family as to our place in line and had offered us to view and test ride one of their new electric bikes while we waited. I cannot say enough about my family's experience and are grateful that we ended up at Burlington Bike Shop (redirected from Trek's website) for our cycling needs. We will definitely be back for additional bikes, accessories, and preventative maintenance services. Thank you for a wonderful experience and kind, courteous service. I undoubtedly agree that "Customers are our priority."
The service was taken care of while I waited, and it was quick. Great analysis and explanation of what needed to done to get the bike to 100%.
Good service and nice staff.
Great service!! Knowledgeable staff
The team at Burlington will go above and beyond what any other bike shop will do! They take the time to explain, educate and help every single person that walks through there doors. Highly recommend!