Customer Testimonials
This feedback refers to my quarterly Pest Control and Sentricon accounts. I have been fortunate to have Phillip Kearney as the Service Professional for these two accounts. He is thorough; he asks me if I have any issues or problems. He answers my questions and makes recommendations. Please don't ever change him from my account.
The billing situation, however, is not so good. For the Pest Control account -- invoices are received usually several weeks after the site visit, or not at all. Often, I will enclose a copy of Phillip's report that he sends to on the day of his visit in lieu of a statement with my check.
However - statements for the Sentricon account are mailed months BEFORE the Quarter being billed. I hold these until the actual Quarter being billed. My preference for payment is to send my check along with the billing statement to the Marietta office, because payments received at that location are processed in a timely manner. The Ohio office and some of the other Locations in Georgia, however, do not.
I receive great service. Receive email reminders of when Chris is due out. Chris always calls or texts when he is on his way. He is friendly, courteous and always does a great job! Chris Hoehn is a rockstar!
Todd is efficient and on time. Very nice.
On time
Friendly
Knowledgeable / well informed
Does good work
I get a curtesy call before agent comes out. always on time, He addresses any concerns I have , and I am very satisfied with my results !
Chris does a great job with our pest control.
The service is good no problems at all
Quick response anytime we call with any type of question. Chris is always courteous and thorough.
I like as a customer that Northwest actually calls me to let me know when it's time for service. I always want to know who is coming and they arrive on time, do the job and then give me a complete report on what they found or didn't find. Very happy with the service
Chris who is my Sales person always notifies me when he is coming to perform his visits.
Very cheerful all the time. I am in sales as well and it is a pleasure doing business with chris.
My technician Chris is the best. He makes himself available to any request for services or help. Excellent customer service.
Adam was very helpful! Thank you Adam!
communication is very good.
Our service provider, Nick is extremely thorough as well as conscientious everyone he treats our home.
Easy to deal with
Have had the same person servicing my home for a while. He is knowledgeable and friendly and does a good job.
Todd is first rate
Very good service and great customer service
Joseph
The service is Amazing! Thank you Todd.
Ms. Last name removed
excellent quick serice
Customer service, dependability, cost are all excellent!
Nice service personnel and office staff who schedule service.
Sean is great! Very friendly and communicative. Helpful trying to work out the needs at the house.
Chris did a great job as always
Rashid always does a very efficient treatment on my house. He is extremely polite.
Prompt servicing of my home and addressing feedback during every visit.
Friendly, professional staff that are willing to treat and retreat problems you might be having until they are resolved. Our recent technician Xavier was the most pleasant young man.
Your people are polite and helpful. Pricing was clearly stated, and Jesse, the young man who put the termite stations in, showed us where they were and explained how they worked.
Friendly professional service… that works.