Customer Testimonials
People were great and professional.
Associate Tim went out of his way to arrange repairs on our Impala within a much-needed time frame. We are so appreciative of his help.
Everyone was very helpful and friendly. They took care of my oil change very efficiently and quickly.
Friendly service. Very helpful.
The staff was very nice. The service was quick and well priced. I will use don Franklin for all the services on my truck
Fast and friendly
The GM service dept. is the best! Only reason I’m a Don Franklin customer. The guys are honest, friendly, helpful and fast. Jeep service could learn from these guys.
Always have a positive experience going to Don Franklin Campbellsville to get my Silverado serviced. Staff are always professional and courteous and service is performed in a timely fashion.
Efficient, polite and professional.
Staffed with efficient and friendly people
Could not ask for a better service department staff. They are all great!!
Nice selection of of quality vehicles everyone is very helpful and polite and great customer service
Quick and did good job
My satisfaction is always the teams ultimate goal. They are technically competent and efficient.
Quality products provided with great customer service.
Anthony Karnes was great to work with! He was very informative, was not pushy, and listened to all my questions and concerns. Becky in finance was amazing! I would buy 100 cars from Don Franklin in Campbellsville just to work with Becky! I got an amazing new car that I've wanted for months and they were able to work with my budget perfectly! Highly Recommend!
The people working there will talk to you.
too many surveys
Prompt and exact
I love the service department. Friendly and efficient.
On time and communication was great
Very friendly prompt service.
I've been a Don Franklin customer for 12 years since moving back to Kentucky. Don Franklin's service and sales have been exceptional. I use the term "exceptional" in both ways. For some dealerships, it is exceptionally good. Campbellsville is in that category. The dealership in Columbia, not so much. At a recent service of my Ford F150, and after spending over $1,000 for fluid changes and some minor repairs, the truck was returned to me with the brake light and ABS light shining brightly. I saw the lights as I was driving out of the lot. I turned around and went back to see why I wasn't at least informed about the lights being on and why they might be on.
There was no offer to pull the truck back in and inspect the problem or explanation of why the mechanic would not have commented on why the lights were on. When I asked if someone could look at it, they said, "Well, the mechanic just left." There was no offer to help further.
Again, Don Franklin in Campbellsville is great - very focused on customer service. My experience with the dealership in Columbia prompts me not to go back there.
Buying our Equinox last Friday was a seamless, wonderful blessing.
The customer service was over-the-top!
Thank you so much!
Larry and Rita Creason
Convenience
We like the way we can get our vehicles serviced quickly. Everyone is very kind to us.
The service is very good.
Good service department
Appreciate you all
As always, our visit is great The staff there are great to work with
Tim Hardwick is an absolute wonderful person to work with! He worked hard to find the vehicle we wanted. We were very impressed with Mr. Hardwick!