Customer Testimonials
Pay on-line and quick service without having to call.
Recently, I completed a survey, saying I was frustrated with the cost per gallon of propane at ~$2 above the average for western NY. We have four appliances that use propane ( Whole house generator, on demand water heater, gas stove in the living room and recently installed a gas range in the kitchen). We use ~150 gal per year. We are Senior citizens living on Social Security. We have been a Customer since 1978. So, every dollar counts. I received a phone call from Sara from the Geneva office as a follow up to my survey. She said the more propane you use the lower the price. She gave use the average price of propane which saved us ~$400 and a $25 credit. I understand charging more for smaller users, but not $2 more a gallon. Maybe 50 cents extra a gallon. Plus a senior citizen discount. I appreciate Sara taking the time to contact me. Sara said to ask for her on our next fill.
Always on time delivery, competitive pricing.
You're on the ball with deliveries. If I have questions, the office is always willing to answer them. I just hope the price of fuel will decrease as our income is not increasing.
It’s ok
I was very impressed that Superior reached out about my last review. They gave me a discount on my previous 2 billing cycles and worked with me on pricing going forward as we missed the negation time frame.
Reliable
Haven't run out of propane since SUPERIOR took over!! Good service, plus the lock in rate.
Good service
Fast, friendly efficient delevery.
Keep up the good work!!
Quick service. Polite Customer Service.
Great customer service and on time delivery service.!!
You keep the price fair. when I call in adelivery is fairly quick, and when I called the Palmyra New York office the ladies that answered, the phone are always nice and courteous
They refill the propane tank in a timely manner
The technician (Ben) who was here this week, was very knowledgeable and did a great job while looking for leaks. I was able to get my tanks filled later that day.
Always seem to be very helpful.
Fast and professional
Prompt response to issues. Delivery is also speedy.
Great customer service.
Polite customer service
Very accommodating, staff-from deliverers to office-very kind and easy to work with. Website is very good.
They are a good choice. Have been with them since 1997
Good service. Please do not share our info.
Very fast turnaround time in scheduling a new tank set. Technician John Bentley did a great job on the install.
Service has been good.
FRIENDLY CURTIOUS SERVICE
Simple, consistent and timely response to questions
So far this season everything is going well with Superior. When I call with questions or request a delivery the associates have been very pleasant and professional. (Historically this was often not the case).
The person who delivered our propane was very courteous and nice.
We're hopeful this continues, as well as at renewal time with pricing for next season. Please consider decent pricing for EXISTING customers, not only new customers, as retention should hopefully be a priority!!
Thank you and Happy New Year!!
Deliveries always on time. Easy online bill payment option.