Customer Testimonials
No issues with service.
I like speaking with the office staff.
Everyone is very friendly and helpful.
Great customer service. Even though I'm a "seasonal" customer, Burnwell/Superior was happy to work with for continuing service. Thank you!
Reliability, competitive pricing, courteous staff
She likes the driver who delivers. He checks her tank even when he is in her neighborhood for another home.
No specific comments except that the driver is very good.
"They get the best price from Burnwell. The particularly like the driver, Wayne. He is very friendly."
He is satisfied.
Service is great. He has been with Burnwell a long time.
"He has been with Burnwell for 18 years, and he has always had good service."
Never had a problem
They deliver on time. He has no issues.
Dependable.
Nice and friendly. Helpful and resolves issues.
Burnwell takes care of him when he calls.
She appreciates they do not hound her about paying her bill; They fill regularly. She likes the customer service she gets from Tom in the office.
The budget has worked out well.
They respond promptly and are accommodating.
They take care of him - He is on auto-delivery and never runs out of fuel.
"When he asks them to come fill his tank, they are prompt."
They have been good to him
"They have been with Burnwell for 19 years, and they are very satisfied with the service."
Burnwell is always on time.
He is very happy with the service. He has recommended Burnwell multiple times.
Reliable.
I have been a loyal customer for over twenty years. I recently had an issue with the price per gallon that was delivered and when I called the Dansville location they were willing to work with me and was very pleasant. Their customer service was outstanding and we appreciated their willingness to work it out together. Thank You!
Bought a new furnace with Griffith - there were issues but they dealt with them
Likes the service
Good Customer service and communication - drivers are also good
"Mrs. says she likes that they come immediately when there is a problem, and the people in the office are courteous."