Customer Testimonials
Great staff
Products are top notch and Dean is ALWAYS friendly, helpful and honest
People are very nice and friendly at this store. Hope Trek can provide more quality product choices.
High quality
A prompt response to my request to order a visor for my Bontrager helmet and a phone call to tell me when it was received. Good job!
Had exactly what I needed in stock. Extremely friendly, helpful and knowledgeable staff.
Really immediate response time and same day delivery. Awesome!!!
Customer appreciation and service very good!
We had a great experience with the Bradenton store.
Despite being very busy, finished my tire repair in less than a day. Very friendly and helpful.
Always responsive to my requests and so convenient! Thanks for being where you are!
Great bikes and very knowledgeable people
Grate services and I lave the way my bike rides
GREAT CUSTOMER SERVICE
Professional staff...very helpful
Great to see the store stocked again.
So impressed with the inventory of bikes . The staff is very knowledgeable.
Great customer service. And they had bikes in stock, and assembled
Trek peddle forward
You guys did the right thing, I’ll be back...
Great service with a smile
Dean (the owner) is very friendly and helpful whether you are buying parts or a bike. He will patiently describe the characteristics and features of the various bikes to help a customer understand exactly which one they would be most happy with. He also lets you try the bike out (if one is available) to see how you like it. Although the store can get busy at times, he will give each customer his undivided attention as long as needed before moving on to the next person. When there is a backup of people in the store, the assembly mechanics from the back of the shop will come out to help waiting customers. If it's a part you need, he will look it up, find exactly what you need and order it if not available in the store.
I was also impressed with the mask requirement in the store and the social distancing signs on the floor. Possibly Trek has mandated this routine but whatever the case, I am glad the shop or Trek believes in science rather than science fiction regarding the Covid situation.
In all, it is a great place to buy or order a bike or parts. You can be sure you will feel appreciated for your business, be treated with patience and respect and given all the time you need to make a bike decision without feeling rushed.
Just got a new bike...was in-stock...and giving it a ride.
Very helpful
Honest business owner who works hard and does the best he can
Product delivered early. Service was excellent
They were extremely helpful when I needed to exchange an item. Staff was very friendly and knowledgeable!
The bicycle I got is super light compared to the Fuji bike I used to have. Seems like very good build quality and materials.
Strong brand reputation for quality and reliability.
Very helpful and patient. Took the time to listen and answer all of our questions.