Customer Testimonials

Friendly helpful staff! I arrived just before closing, in urgent need of chamois cream. Trek Kingston had what I needed, and a whole lot more. Thanks!

Quality products
Knowledgeable and helpful staff

I had a parts malfunction with my brand new Powerfly Fs4. Fortunately the Trek store in Kingston had the part on hand and I was back riding the next day. As during the purchase of the bike a few months ago, the entire staff were friendly and helpful in every aspect of the transaction and repair.

It is apparent that the e-bike industry is still relatively new and I hope that Trek continues to keep a well stocked parts department to keep us riding their great products.

Trek products are great but I was especially impressed with the service at the Kingston store. Beth sold me the bike and she is amazing at helping with selection and determining needs. But the service is also special from everyone at the store. When I arrived for my free tune up someone rushed over to open the door for me! What a great start and this set the tone for my whole exchange. I’ll be back and I encourage others as well.

good service. quality items

After having my gears adjusted, I continued to hear a rasping noise from them. Ashton patiently re-checked the gears,, took the bike for a ride, and convinced me (hypnosis ?) that all was as it should be. Ashton and the staff are always willing to address concerns in a timely fashion. I will now ride my bike, assured that all is well, and seek a remedy for tinnitus.

Cheers, jf

yes, very helpful staff and a wide range of accessories

Excellent as usual

Bikes were ready to fly upon purchase. No wait time to get it prepped.
Bike was in stock.
Sales person was friendly and responsive.

Excellent sales staff who provide knowledgeable support. Good mix of both female and male sales and maintenance staff. Clean, uncluttered, interior that allows sufficient room to view bikes.

Staff were friendly and very knowledgeable. Beth was just outstanding!

She seemed to be equally passionate about cycling and customer service. I never felt pressured to make decisions. She was very generous with her time and attention to make sure the new bike (and my old one) were set up for optimal performance and comfort.

The tech staff were great and they willingly dropped what they were doing to assist Beth, when requested.

The emailed reminders and communication support offered by Trek was very helpful.

I appreciate the bike anti theft registration and also some fantastic advice on local cycling options.

Congratulations to the entire team and the business owners on a job well done.

Friendly knowledgeable staff.

Good quality, good people

Relationship focused, committment to products, warranty and service. Brand.

The shop personnel are very friendly and professional

Fast and high quality

Fast, Friendly service. thanks for a great experience!

staff is very helpful and a good selection of products. thanks.

Great store, excellent staff!

You offer a great selection of products.
You have knowledgeable and friendly staff.
Excellent service!

Everyone was friendly and took the time to make sure the shoes fitted properly.

The service was good and the staff very knowledgeable as someone who knows very little about cycling.

My e bike has been fun and is quiet except for a small click on each rotation. You looked at it and found nothing wrong. Came in for a helmet and the woman was quick to attend to me, listened patiently and brought out the one I bought. Adjusted it for me too, so all fine. She was polite and looked fit and healthy as I like it considering the business you are in.

Product quality, knowledge & selection.

Friendly and fast service. Fixed my issue on the spot.

Friendly knowledgeable staff, great product line, ability to book online appointments

staff are very polite and professional. Very time efficient - no delays, respect scheduled appointment times. Staff are knowledgeable and explain things in ways I can easily understand.

Personal services

Fast and reasonable. thank you.

Great staff! Very friendly and knowledgeable.