based on 7237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I bought a used/ rental bike and it was dirty. When I asked if they could clean it the lady answered that it was not possible. I think that would have been a very small effort to make a customer happy.
The lady that took care of me was very kind and accommodating but When I asked technical questions about the bike specs she didn’t give deep or relevant information.... she just gave me the beginner non technical surface explanation.
Everything else great. Great bike shop overall
Quick confirmation item was available for pickup
Very helpful and very patient friendly staff
Brand name items in stock and good prices
Great buying experience
Knowledgable staff. Explained the various bikes and their differences. The benefits between the various models.
I made an order and received a response with the expected delivery. The delivery was on time and everything ordered was ok. Definitely excellent service.
Had a really good selection of brands and products.
Friendly, helpful, love the group rides and sense of inclusiveness
Great service and knowledgeable, friendly staff!
The delivery was really fast and got the answers I needed over the phone.
Very knowledgeable, very pleasant, didn't feel as though any particular product or service was being pushed onto me.
I found the gear I needed and it shipped very quick.
Lots of explaining the indoor training rides and great prices.
Difficult to say at this point as I have not received my product, I would delay any survey until the product is received and the user can judge schedule and quality.
My first time at Sweet Pete’s, the staff - Mitchell and Andrew - were incredibly welcoming and helpful, setting me up with pedals, shoes, cleats and a basic fitting on my new road bike purchased elsewhere. They took time to fit me properly and answer any questions I had. It was overall a fantastic experience and I will go to this store for any future biking needs or services. 10/10.
I am very Happy thank you
Staff are knowledgeable and take time to explain things to customers.
Good prices and fast service.
Great fast service! Got Winter socks and I love them
Service is exceptional. Kudos to Mitchell and Rob.
This is the 2nd bike I bought at Sweet Pete's and I love your service. I would have loved it even more if your service plan lasted 2 years (which is what my local bike shop offers and where I normally go for full price items). Alas, the closeout price was great and I was sold!
Really appreciated the patience of the staff.
Fast
Respectful
Helpful
Great products, service and advice.
Friendly
Makes time to get the right fit, even if it means researching, putting bikes together, and more.
Knowledgeable
Prompt delivery!
Knowledgeable staff. Very friendly and helpful.
I had my bike repaired in October and have not had any problems with it since. It was done well.
Adam is my favourite mechanic in the whole city ! He's funny, kind, personable and knows everything. He figured out this mystery problem i had this summer with my bike that the other Sweet Pete's technicians couldn't solve. More recently he fixed my flat tire and was thoughtful enough to put the punctured part of the tire near the valve so that I could keep an eye on it while pumping it up. I always recommend Sweet Pete's (B side) to all my bike commuter friends. I don't bother going anywhere else :) Thanks again !
Customer service is awesome and the quality of products speaks for itself. The staff go above and beyond her.
Wonderful staff