Customer Testimonials
Friendly and helpful service.
The quality is outstanding. The store is very clean and well organized. The customer service is excellent. Chris and Tyler are friendly, professional, patient, and very knowledgeable. Good work!
The staff at the store go out of their way to evangelize products to make the biking experience better. They willingly share their knowledge regarding "how to" with respect to general repairs and maintenance that the average cyclist can undertake. The staff is enthusiastic and clearly see biking as a means of enjoyment, exercise and ecology.
I didn't ride it yet, but I put my bike on my stand and it seems to shift flawlessly.
Top of the line products and top
Of the line employees.
The sale’s staff is friendly, knowledgeable and helpful. The bathroom floors were spotless!!
They're always super helpful, thanks!
Josh was great to work with.
Everything. The Wausau store has the best staff. Knowledgable, friendly and prompt with service work.
I recommend John to anyone I know looking for a bike.
The customer service team was awesome. Very knowledgeable and professional. I love my e-bike and definitely will recommend you to anyone I know who is looking for a bike.
I like your friendly staff and their ability to suggest what new products would work for my style of riding.
Very helpful staff and knowledgeable.
Personalized service
The sales staff were very helpful, friendly and didn't attempt to upsell us. They ordered and assembled the bike quickly and since it was a Christmas present, stored it for us until a day or two before we presented it to our son on Christmas eave. When we are in the market for another bike, the Trek store will be our first stop.
Great crew
Helpful
Genuine
Timely
Accurate
Reasonable
Friendly
First class
John's great service over the years!
Sales associates are helpful
Josh was so helpful. He fixed my husband's walker in an afternoon. My husband cannot walk without it, so it was very much appreciated. I will be telling people in his therapy classes about your services.
Excellent customer service
Outstanding servics
The selection was great and if they didn't have it they would pull others up online. Very helpful and friendly.
I took advantage of the time between holidays to have shifter cables and housings replaced on a nontraditional bike. The work was done within the time frame they said it would likely take to service my bike.
Service Tech was very professional and thorough. Service was very affordable. I appreciate that Chris took the time to discuss what he had gone though on my bike.
The service on my bike was timely and thorough!! Now I don’t need to worry about service on my in spring… My bike is good to go!
They carry top products.
Service has always been very good.
I appreciate good explanations from the staff. Also, they are quick to address any concerns I might have.
Friendly and fast service
Matt is great. always remembers my name when I walk in