Customer Testimonials
Will attended to my questions regarding changing out pedals on a road bike. He was extremely helpful, knowledgeable and friendly. He is a great asset to JAX. Will definitely take all my biking business to your store.
Super helpful!
i came in from Israel to Irvine to visit Mom and needed to upgrade my bike that i leave at her home. Everybody in the store was super helpful. In particular, Don --even though things were really busy-- he went to work upgrading my bike, and even went beyond the call, to make sure everything was well tuned up (service beyond what i had asked for). Dave gave me good advice about my potential next bike. It was only a positive experience, and Jax is my new go to bike store when i visit Irvine.
Thanks guys!
Daniel Carasso
Derek has taken great care of my bike for over 15 years, which includes a good length of time before his current tenure at JAX. He is very knowledgeable and precise in his maintenance of my old school steel bike with a Campy groupset. He also takes the time to talk about rides and family. I consider him to be a good friend and not just a bike guy. You've got a new permanent customer!
Jimmy The general manager is super helpful and very knowledgeable. It is always an enjoyable experience coming to Jax Yorba Linda
Staff
Casey was great. No pressure just honest answers
Great service.
Friendly staff and quality service!
Helpful with good customer service
Awesome store.Manny helps me a lot.he's a nice guy.
Will was very helpful and informative. Will to the time to service my bike even though they were very busy with other services.
First time visitor very impressed with the wide range of bikes offered. Sales rep very informative very polite in answering your questions. Would definitely shop here.
Everything! Service is amazing. The guys explain everything to me and let me know what they are doing to correct any issues.
The employees understanding and service to improve employment of my bike was excellent.
Thanks for taking good care of my bike!
I had two bikes that hadn't been ridden for over 4 years. I was going to give them to my grandkids so I wanted to to make sure they were working safely. Don the service manager took about 10 minutes testing the two bikes alignments, gear shifting, braking, pumping up the flat tires. He was very honest so much so that he said one bike didn't even need any work done on it. The other bike just a tune up. Got that back in two days. It is nice to see a honest man who enjoys his job.
The service is always very good and repairing my older bike is great, thank you.
Your representatives Lee, Andrew at your location in San Clemente give me tremendous service, warm friendly, carry the bike in for me, carry the bike out and put it on my car and perform the work that I request it. Keep up the good work Jax Stan Smith
I like that the products are reliable, modern, and helpful to a bike owner. I like that there is staff present to assist with questions, upgrades, and that can teach how to take the bike apart for repairs.
Friendly and knowledgeable service. If you ride in with a problem they will help you on the spot. That kind of service keeps customers coming back.
Quality service and knowledgeable employees.
Occasionally I receive as a gift an item purchased at JAX that I can not use. The staff at the stores (Long Beach and Clairmont) have been very helpful and have allowed me to exchange the gift item for and item that I can use
Fast, courteous service. Highly recommended!
Quick help and able to fix minor problems on the spot.
I purchased my bike three years ago in Chino Hills. The staff were extremely helpful in getting me on the appropriate bicycle to meet my needs. The best thing I did was buy the Flat Pack service. When I have had flats I take it in and the JAX team takes care of it. It saves me a lot of time and trouble. I have used the Claremont and Yorba Linda locations also. They take care of all my needs and concerns.
Service to customer.
They were very informative and personable
Replace bike front wheel tube.
Friendly employees who are very knowledgeable