Customer Testimonials

Being able to reserve and pay online, speed of pickup upon arrival

Convenient location for me. Drivers are always courteous. The lot agents are usually not very communicative. Give out wrong information and when you are tired after a long trip. Getting the wrong information “keys are on the dash” and they’re not there. And the Valet who brought it up front doesn’t know where they are. It is frustrating.

I love this place. Only place I will use and recommend it to everyone. So quick and convenient and customer service is great.

I like the efficiency of your services at the airport. I’m a little frustrated with your app though. I have my credit card stored in your app. I tried to book another stay and it asked for my credit card info again. I canceled and looked in my account to see if the credit card was still stored. To my surprise, it was! I started to book the stay again and once again, it asked me for the SAME CARD NUMBER that I had stored!!! Frustrated!!!!

The online booking discount and how easy it is to get picked up and dropped off at the airport with the shuttle!

Fast and friendly

I have always had good service! Very dependable and efficient.

We had two excellent examples of customer care. The first was about 4:00 AM on 9-30-23. My wife forgot a bag in the car but was not aware of it until unloading the van at American Air. The driver contacted the office and arrangements were made to have another driver bring it over to the drop off to her and hand off to my wife waiting in the front. Unfortunately she did not get his name but he was so calm and helpful in the confusion and he said..."don't worry I will take care of you and you won't miss your flight" And we did not!!!

The second was last night with Keith who was a welcome sight on a long flight day of travel. . He was already there waiting for us and got us back to Park and Fly quickly and with nice conservation.

Best, First name removed & Martha Last name removed

Helpful drivers, convenient location.

Booking online was easy. Upon arrival, the shuttle was waiting for us to bring us to the airport. Once we arrived back into MSP, we didn't have to wait long for the shuttle to pick us up.

fantastic service-thank you

Convenience, safety, good & prompt service, easy internet access, cleanliness of facility & shuttle.
Thank you.

It was easy to scan the code I received in my email, and the car wash was a bonus. Pick up at the airport wasn't too bad and drop off was convenient.

Very quick service, transport is always there at the lot and at the airport, I never have to wait long

Very prompt drop off and pick up with great drivers too!!

Easy online access, 24 hour service, close to DIA, drivers are friendly. I wish the price was a bit less.

Last week when I arrived the check-in machine was not working properly. So the attendant checked my reservation and told me to check with the attendant on the way out to make sure I did not charged twice. She was quick, helpful and I appreciated her check-out advice.

I wish the ParkDIA website and the Park n Fly website were interchangeable and both tracked my usage.

Easy shuttle pick up, the crew was ready for my arrival and even assisted me to open parking.

Great customer service very helpful you arrive at the gate your a little lost but then a person will come and help you get in the gate and let you know where to park as well

Friendly employees; always helpful.

Driver saw me enter the lot. He pointed out spots for me and pulled up close to pick me up. He was friendly and courteous - Denny Anderson. Good customer service.

Staff very helpful

I liked everything about the service. The shuttle bus was already loading other people at the parking lot when I arrived.

When I returned from my trip the shuttle bus was waiting outside the terminal and after a few minutes of loading some passengers we went to the parking lot were my vehicle was safe and sound. My wife and I also liked having the free carwash on site before leaving the lot. We are very happy with the service.

Easy and convenient.

Close to airport. Quick to park and be shuttled to the airport. Quick to pick up at the airport and shuttled back to my car.

The staff is friendly and personable. The service is convenient and fast!

Convenient and easy peasy

No issue’s getting in and out and the drivers to and from the airport were both friendly and helpful.

Charles was very friendly and accommodating.

We appreciate your prompt pick ups and drop offs.

Easy to schedule when calling in to get reservation; however the automated system did not work for me.

Got parked easily and the transport bus was there to get me right away.