Customer Testimonials
Very courteous staff and a good selection. I wasn’t too happy with the shipping cost but for the new recliner for my husband I did not have a choice.
Excellent help
Every thing fits perfectly and great quality
We were returning a sofa, nothing wrong with the sofa!!! It’s beautiful. We decided to go with a recliner sofa. Our original salesperson wasn’t there, but Ben helped us out! He was super helpful! Very knowledgeable too.
We recently purchased a couch from Ashley Furniture, and our experience was made exceptional thanks to our sales representative, Imani. From the moment we walked in, she was incredibly respectful of our space—never pushy or hovering, yet always available exactly when we needed her. She struck the perfect balance of giving us time to browse while being attentive and helpful whenever we had questions.
What really stood out was how easy she has been to get in touch with, even after our purchase. She has kept in contact with us through text, making the process smooth and stress-free. Any question we’ve had, she’s had the right answer right away, showing her knowledge and dedication to great customer service.
If you’re shopping at Ashley Furniture, I highly recommend asking for Imani. She made our experience comfortable, seamless, and enjoyable. We’re so happy with our new couch and grateful for her outstanding service
Friendly and helpful staff. they listened to us as far as letting us initially walk around and then were ready to answer our questions. Angelica &John (trainee) were awesome!!!! We'll definitely be back to furnish the rest of our place once we get into a new house in the future
I was able to find a nice little couch within my budget, the guy who assisted me was kind, and I would recommend this store to friends!
Our sales rep, Devin Hart has been great in assisting my wife and I make upholstery and mattress selections. Devin is very knowledgeable about the product in helping us navigate through the numerous options. The showroom itself has a great selection and is very well laid out in room settings that has helped us visualize how things will look in our home.
Big Ben was awesome. Very knowledgeable about the product we were interested in. So glad we talked to him because he eased our concerns about the sofa we wanted. Great experience.
Staff member was extremely helpful in purchasing the extended warranty coverage on my recent purchase. She was knowledgeable, easy to work with, and efficient (hate I forgot her name). Will find the business card and ask to work with her again considering the manager promised (unprompted) that my original salesman would maintain contact with me throughout the purchase process, however, has yet to do so. I attempted to contact him several times about the extended warranty options he told me about initially with no response. I stopped by the store to see him but again, was not available. Glad someone was willing to help me.
The representative that worked with us was very helpful and friendly.
Sales person Mike was very helpful and considerate.
My sales associate was very helpful.
Imani did an amazing job helping us and being patient with us deciding on our table! We had a great experience!
My daughter and I were met at the door by Devin Hart. He was very thorough when finding out what our needs were. He explained the layout of the store and he gave us ample time to look around and find what we wanted. The store had a very pleasant atmosphere and furniture was beautiful with enough choices for whatever style a customer might have. I will definitely revisit this store when I am ready to purchase more furniture.
Ease of shopping and great selection.
We really like devin.He's a very big great salesman.
But as far as your phone customer service, and when the furniture is expected, not so good.
I was shown all the options based on my needs. Each option was explained fully.
Great quality, great service
Great selection and our salesperson was fantastic
We were greeted with kindness as soon as we arrived. We were directed to the lift chairs. You had the exact color my mom was looking for at a great price. The chair was in stock and we got them within a week. Thank you so much!!!
Lori Martin
The woman who helped us was very knowledgef, accommodating , and helped us with our decisions , personable, and ended up helping us get 2 living room sets.
The salesman was very knowledgeable. He has sold us furniture in the past and will only deal with him when we come back.
The sales associate was courteous and helpful. She found the product we wanted at the local warehouse to save us shipping costs, which was important to us.
Sam was very helpful. He let us just browse for awhile & then placed our order when we were ready.
Great service from Loy in Shallotte, NC
Our salesman was fantastic. Not pushy at all but always available to help and answer questions
Professional and friendly service rep, Devin Hart.
One Stop Shopping!!
Salesman was very helpful.
Devin was EXCELLENT. From everything to rearranging furniture to make sure my purchase was everything I needed it to be!