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based on 34665 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff. Did good job, quickly.
cleaned very deeply and without rush...I was the customer and the technician was very willing to work around my needs
Excellent cleaning job and friendly, professional staff
Our technician was very professional but the two dark stains did not come out
My husband was home when the carpets were cleaned and he was very impressed by the young man that cleaned our carpets. He thought that he was very nice and did a great job. our carpets look great.
Good technology. Friendly service.
Our carpets were cleaned in a very professional manner....the two young men did a great job....and the citrus smell was wonderful....everyone in the family remarked about how nice the carpets looked. Thank you again for all your hard work....i will definitly recommend Zerorez to my friends and family.
Our tech was very nice but I was disappointed in the job as the carpet began to dry. It seemed wetter then normal and took 8 hours to dry. We have loved you in the past but I was disappointed this time. We have cream carpet in our bed room. You can see stripes in the carpet where the cleaning wand went over and areas where he stopped and a distinct line is apparent. I would like the job finished completely. I know it is a high traffic area but the lines are from the cleaning machine. There is even a watermark line where the dirty water bled out.
carpets looked clean when they were finished but now that they are dry not so good
I was told there would be someone at my house just after 9am. After waiting for quite sometime I had to call around 11. I was told the techs would still be another hour. Finally at 1:40 the techs showed up. I was told a total of 5 different prices for my cleaning. I run a tight schedule and do not have time to sit around all day and then get 5 different prices. First it was 140 then 190 then 160 then 170 and finally 150 because of discounts and water disposal fee. I felt the techs were under educated and had to finally break out a calculator on a phone. Having to wait all day plus having the techs cancel my prior appointment on their own the week before really turned me off from your company. I am frustrated and disappointed.
Technicians come on time and thoroughly do the job. Carpets dry quickly.
An area of carpet cleaning was $31, but to add proctectant to an area I was quoted an additional $50. The protectant should be less than the area of carpet being cleaned.
Very nice, friendly, efficient, and thorough cleaner.
Friendly, timely, affordable
Easy to schedule
Great service
Great job on carpet
I appreciated that the appointment was kept as it was made (so we didn't have to wait hours for someone to show up--I understand that sometimes a previous appointment takes longer than expected, but it is very annoying when no call is made. Our technicians called when they said they would, and I believe they did a thorough job. This is the second time I have had Zerorez come, and I felt they dealt with my carpets and furniture as well as could be done. (Our house is lived in--it is not just a show place. We have twelve grandchildren, and want them all to feel welcome, keeping in mind that children are messy! That's why we try to call Zerorez when needed!
Timely, polite and clean carpets
I was a little disappointed with the cleaner he was nice and did a good job but he did not follow through on the deal he said I would get and charged me more he wouldn't show me the receipt so I could ask questions he said it would go to my email and that is when I found out he didn't follow through and charged me more then he said. Wasn't happy about that.
It seems like Zerorez really gets the stains out, and I love the way the carpet feels afterwards. George came to clean and he was great!
no harmful chemicals :-)
I love the way our carpets look, the fact that they don't take as long to dry as most carpets that have been cleaned, and how professional the technicians are.
Jarom did such a great job! He was on time and very thorough!!
friendly hard working and knowledgeable good job thanks
Price is pretty high.
We like the non-use of chemicals and the fast drying after cleaning. The technician was very courteous, informed and thorough in his cleaning. Our sofa looked brand new. Thank you!
It seemed to work very well.
We asked to have our stairs cleaned and we were quoted a price to clean all of our carpet including the stairs. The stairs never got cleaned even though we paid for it to be done
I forgot the name of the nice man who cleaned our carpets, but it was the 2nd appt. of the day on Thursday, Oct. 9th, in Cedar Hills and he was awesome! He was super friendly, helpful and honest. He did a great job with the cleaning, too. I would request him again. I love Zerorez and haven't chosen any other carpet cleaning company since I discovered them. I like that they always have some good deal or discount going on that I can benefit from. Thank you! Sincerely, ~Colleen Brown
This was our second experience with Zerorez. We are very pleased - in each case the results exceeded our expectations. The crews have been exceedingly pleasant and desirous of working thru issues to insure success. We are glad to have found such a reputable and competent firm we are comfortable in recommending and using in the future. Thanks for a job well done?
John and Peggy Knaphus
I love the fact that chemical are not used, and that my carpets look wonderful
after being cleaned. The technicians are always polite and willing to answer
any questions.