Zerorez Raleigh/Durham
5101 Nelson Rd. Suite 300A
Morrisville
NC 27560
United States

Client Testimonials

Report a concern   October 8, 2012 — Rated 10 out of 10 by J.M. Zerorez Raleigh/Durham
What do you like about our products and services?

The technician was very knowledgeable, thoughtful about our situation and competent.

Report a concern   October 8, 2012 — Rated 10 out of 10 by S.T. Zerorez Raleigh/Durham
What do you like about our products and services?

process didn't require use of my own water like Stanley Steemer. Pet enzyme made the house smell really fresh.

Report a concern   October 8, 2012 — Rated 9 out of 10 by J.D. Zerorez Raleigh/Durham
What do you like about our products and services?

We're a repeat customer. Each time, the representatives from your company were prompt and did a thorough job.
On the most recent visit, Jock worked diligently on the problem areas on our 10 + year old carpets.... and my wife and I were both pleased with the end result of the Zero Rez cleaning.
The only thing I have a problem with ... and have had a problem with... is the "sell up" approach once the Zero Rez representative is on site. The inside sales team is obviously tasked with booking appointments... and then it's up to the team members to offer the additional services once they're in your home etc. When I booked the appointment, I only wanted the $135 "special" and I made it clear that I had a pet and wanted the "pre treatment" and was told that was included.
I wasn't going to argue with Jock... he did a great job.... and we both felt awkward. He did an excellent job! My problem is with the the leadership of the company and the up sell technique they use to suck a few extra bucks out of their clients... especially after leading me to believe that the "bodily fluid acid spray pre treatment" was part of the service.
Sincerely,
Name removed

Report a concern   October 8, 2012 — Rated 10 out of 10 by Gina Miller Zerorez Raleigh/Durham
What do you like about our products and services?

They they are not harmful chemicals being used.

Report a concern   October 8, 2012 — Rated 10 out of 10 by Mary Lavoie Zerorez Raleigh/Durham
What do you like about our products and services?

Like the "no chemical" process. Drying time took a little longer than expected. Carpets look great.

Report a concern   October 8, 2012 — Rated 10 out of 10 by S.K. Zerorez Raleigh/Durham
What do you like about our products and services?

They get the job done right and the rugs look great and smell fresh.

Report a concern   October 7, 2012 — Rated 10 out of 10 by J.K.C. Zerorez Raleigh/Durham
What do you like about our products and services?

The deep cleaning, quick dry products. Taylor was very professional and knowledgeable. He answered all my questions and concerns. He's a keeper!

Report a concern   October 7, 2012 — Rated 10 out of 10 by R.G. Zerorez Raleigh/Durham
What do you like about our products and services?

Great staff and it is amazing at how good the carpet looks after your service and how long it stays looking clean.

Report a concern   October 7, 2012 — Rated 10 out of 10 by M.B. Zerorez Raleigh/Durham
What do you like about our products and services?

there are no chemicals to worry about, the carpets and couch looked like new and dried quickly.

Report a concern   October 6, 2012 — Rated 10 out of 10 by S.L. Zerorez Raleigh/Durham
What do you like about our products and services?

Friendly and efficient service

Report a concern   October 6, 2012 — Rated 10 out of 10 by P.B. Zerorez Raleigh/Durham
What do you like about our products and services?

The carpets and chairs are cleaned without leaving a soap residue.

Report a concern   October 6, 2012 — Rated 10 out of 10 by R.B. Zerorez Raleigh/Durham
What do you like about our products and services?

There are no chemical fumes, and the carpets look beautiful. Your employees are courteous and do a very good job.

Report a concern   October 6, 2012 — Rated 10 out of 10 by E.K. Zerorez Raleigh/Durham
What do you like about our products and services?

Very quick scheduling and carpet looked and felt just like they advertised. Carpet dried very quick and no musty smell while drying like other methods.

Report a concern   October 5, 2012 — Rated 10 out of 10 by J.J.W. Zerorez Raleigh/Durham
What do you like about our products and services?

Your service man called about 10 minutes before he arrived. My carpet came at better then I thought it would. I have already given your name to two friends of mine.

Thank you for a professional job, your service man was friendly and knew what he was doing, I felt comfortable with him in my home.
Thank You, Mr & Mrs. Wester

Report a concern   October 5, 2012 — Rated 10 out of 10 by John Componeschi Zerorez Raleigh/Durham
What do you like about our products and services?

Cleaner rugs and resonanle price

Report a concern   October 5, 2012 — Rated 10 out of 10 by J.S. Zerorez Raleigh/Durham
What do you like about our products and services?

Good smell of the chemicals and curteous friendly manner of the tech.

Report a concern   October 5, 2012 — Rated 10 out of 10 by Jean. Turner Zerorez Raleigh/Durham
What do you like about our products and services?

Excellent service, carpet look fantastic and technician Justin in Raleigh area was so very nice!

Report a concern   October 5, 2012 — Rated 9 out of 10 by A.S. Zerorez Raleigh/Durham
What do you like about our products and services?

On time for appt. Did a great job. Very please. Will use services again.

Report a concern   October 5, 2012 — Rated 10 out of 10 by G.G. Zerorez Raleigh/Durham
What do you like about our products and services?

Peter was very professional, efficient and helpful in regards to making me aware of other services and products that your company has that could benefit us.

Report a concern   October 5, 2012 — Rated 9 out of 10 by A.Y. Zerorez Raleigh/Durham
What do you like about our products and services?

fast

Report a concern   October 4, 2012 — Rated 10 out of 10 by K.K. Zerorez Raleigh/Durham
What do you like about our products and services?

made the carpet look like new

Report a concern   October 4, 2012 — Rated 10 out of 10 by Anna Kushner Zerorez Raleigh/Durham
What do you like about our products and services?

Easy scheduling with online appointment setup, knowledgeable service person (Felix), very polite and accommodating!

Report a concern   October 4, 2012 — Rated 9 out of 10 by F.N. Zerorez Raleigh/Durham
What do you like about our products and services?

Clean without chemicals...carpets not stiff.

Report a concern   October 4, 2012 — Rated 9 out of 10 by P.W. Zerorez Raleigh/Durham
What do you like about our products and services?

My carpets look like new. They hadn't been cleaned for a few years. I was amazed at the difference in color and texture. The stains were gone. Plus the carpets were only damp after the process. It has been a week and nothing has "reappeared". The technician was friendly and thorough. A great experience!

Report a concern   October 4, 2012 — Rated 10 out of 10 by J.A. Zerorez Raleigh/Durham
What do you like about our products and services?

prompt and professional.

Report a concern   October 4, 2012 — Rated 10 out of 10 by J.W. Zerorez Raleigh/Durham
What do you like about our products and services?

You got the pet stains and odor out of our carpet.

On time service.

Report a concern   October 4, 2012 — Rated 9 out of 10 by M.M. Zerorez Raleigh/Durham
What do you like about our products and services?

Promptness and professioalim.

Report a concern   October 4, 2012 — Rated 10 out of 10 by J.C.P. Zerorez Raleigh/Durham
What do you like about our products and services?

people and product are great. i like everything except the alacart style of adders

Report a concern   October 4, 2012 — Rated 10 out of 10 by C.B. Zerorez Raleigh/Durham
What do you like about our products and services?

The best carpet cleaning job I have ever gotten!

Report a concern   October 4, 2012 — Rated 10 out of 10 by Christine Becker Zerorez Raleigh/Durham
What do you like about our products and services?

The service was easy to schedule,fast, efficient, and my carpets look great!


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