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based on 84390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and knowledgeable
The service technician, Ceasar, was very helpful in deciding on the treatment. He was extremely courteous. I’ve used Zerorez several times and have always been pleased with the results.
Smells a little still the next day and took way longer to dry than told
Tech did a good job setting realistic expectations and was friendly and on time
Very efficient and did it in a timely fashion. My floors look great.
Cleaned well & very nice & informative, polite , good worker !
The staff! Mario was amazing! Friendly, polite...I can't say enough good things about him. I have always used Zerorez in my home and you all have never failed me. My carpets dry quickly without the "crunch" of dried soap residue. I love your product, but it is your staff that makes the difference!
The carpet is cleaner than I expected with all the food stains.
I was not told that the technician would need to cut into the air conditioning duct in order to hook up the Zerorez equipment. I have a brand new system and did not want it to be cut. I disclosed the fact that the system was new when I booked the appointment. The technician was able to use a vent in the family room to attach the equipment to to create the suction. I probably would not have booked the appointment had I known.
I also am sick of everything being an extra cost. I expected the system to be fully cleaned but only tubing connected to the air handler were included. Most of the rooms have vents that draw air in but aren't connected to the system. It is ridiculous that an additional charge of $50-$85 for each vent would be charged, along with exhaust fans in the bathroom and laundry room. For these reasons I probably would not recommend Zerorez to my friends and family.
Easy scheduling, great service reps
Lower your prices
Jeff was awesome. He cleaned my carpet better than any other technician.
I always get a good job from Zerorez. I like that there is no soap residue left behind, which always attracts MORE dirt.
And BTW, Damien (sp.?) did a fantastic job on my rugs. They look fantastic!
I recently used Zerorez of Phoenix for their 3-bedroom and hallway carpet cleaning special, and I'm beyond impressed! They did an awesome job—my carpets look and feel like new. The technician was professional, efficient, and explained everything clearly. The pricing is an amazing deal for the quality of service provided. Highly recommend!
The carpets look 10x better than they did. On time and professional.
Customer service is outstanding. Cleaning services are above any in the industry. We have used Zerorez in the past and plan to continue to use them for all of our home cleaning needs.
Great job! The carpets and chairs are clean!
My carpet was VERY wet after it was done and it took until later the following day for it to be completely dry. My appointment was at 8 am so it was a good 24 hours or more before it was dry. I called twice the day of the cleaning and was told they couldn’t do anything until after it had dried. My house was extremely humid the whole time. It made it hard for the house to cool down. I was frustrated to say the least and not pleased with your customer service. I have used you several times in the past and had no problems.
Always very professional. I like not using chemicals on my floor.
My carpet was very clean, the serve was excellent and professtional.
There’s two reasons I will not being using your company again
#1 the stain did not come out even though my rug was fiber sealed by a professional and the stain should have come out.
#2 he left a large area rug wrinkled, big wrinkles and made no attempt at straightening my rug
How did he expect me to put it back in place and remove the large wripples?
Didn’t finish the job, was forced to pay anyways under threat of not leaving the premise. Damaged components of the HVAC system.
Have not had company representatives follow up on the matter and offer solutions.
The tech, Casey, was very friendly, knowledgeable and courteous. He did a great job!!
great customer service, very honest and straight forward.
Quick and effective
The stains are still present and last time you were out you were able to eliminate them at least for a couple of months. Thanks
Mario was amazing, he did a excellent job with my carpets ! Very professional, VERY NICE MAN !
Carpets are spotless and no reside at all!!! Been a customer for 10 years. Only carpet cleaning company I trust!!!
Professional and knowledgeable technician. Clean carpets!
Our technician was very slow. Normally, our past techs were in and out of our house in little over an hour. Last week, our tech was here for over two hours We had a lot of dog urine stains, and that was nothing new. There were some bloodstains that are still somewhat visible.
All your employees are very respectful and take their time, not rushing to get the job done. Very pleased.