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based on 35664 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had to schedule three different appointments to final get may carpets cleaned. As a customer I answered the questions that you customer service agent gave but the information that I gave her I guess was not properly transmitted to the service tech. He did not have the proper equipment on his van to clean my 2nd story apartment. So, we rescheduled for Saturday. That tech came and left because I missed his call but I was in my apartment. When I did speak with him he told me that he would not be able to carry the equipment up the steps and that I would be charged extra for this additional set up. I called customer service and stated what I had been told by the technican. The customers service agent said that was not true and they did not know why the tech told me that information. At that point I was prepared to call another company. The stated the could have the original tech that was schedule come out on Monday and he could do the cleaning. I said ok. It was finally done and I was happy. The orginal Tech Albert Nila was great!!! Get more techs like Albert and less like Derek. Thank you
Reached out to client to resolve issue.
Our service man was very efficient and nice, thank you!!
that its non toxic and doesn't collect additional residue.
Results, Personnel, Promptness.
Representative very professional and does a great job.
Do a better job of cleaning traffic areas
Could do a better job along the baseboards
My carpet looks great!
Love that no soap is used
Like knowing how safe the cleaning is and how fast it dries. Like the professionalism of the personnel that I have dealt with
No chemical
Professional serviceman and final product! Great looking clean carpets. Thanks so much.
On time, efficient, polite.
Your technician was wonderful and worked very hard for me. My issues are not against him.
I believed in the Zerorez process before having my own carpets cleaned and had recommended you to others. Unfortunately, after having my carpets done, I no longer believe in the process. Carpets really aren't that clean.
As an example, there were a couple of bad spots on the carpet that needed more work once it dried. I used my personal carpet cleaner without soap and the resulting water was very dirty. Also, the area rugs that were cleaned just don't seem so.
Actually, I would like a refund for part of the service.
Reached out to client to resolve issue.
no disapointment.
NO CHEMICALS; DID NOT HAVE TO USE MY BATHTUB FOR DIRTY WATER; DRIED FAST; THE PROCESS WAS FAST.
On time, professional friendly service! Carpets looked great after service.
No soap residue. This was my first time using you. It looked great when it was finished. After it dried I noticed the main travel areas could have used a bit more. Maybe it's because of soap still in carpet from prior cleanings. Perhaps it will look more perfect the next time I use you. Thanks so much. First name removed
The carpet does not come out sticky and stays cleaner for a longer period of time.
It took 24 hours for our stairs and landing to dry. Think those areas could have been extracted better
Rest of carpet dried in 6 hours.
You guys get it clean and it stays clean. It's that simple !
Be on time. Within 30 minutes would be fine, 1 1/2 hours is unacceptable in my opinion. George was a nice guy and called to say he would be late. However,you need to be more realistic with your scheduling when the technician has to drive more than an hour between appointments.
Great job done. Carpet like new!
Quick process and dries fast, plus the rug looks great. The service man was courteous and helpful.
Late, very late my appointment was at 11:00am. The service Tech got there at 245pm. OMG, and ask me if I wanted the carpet disinfectant for 25.00 extra per room, (3 rooms). The service Tech told me he would discount me 50.00. No way! I felt the service should have been free or my total carpet service discounted.
Reached out to client to resolve issue.
My carpets are clean and not soaking wet. They seem to stay cleaner longer.
prompt, excellent cleaning
Everyone that I talked with beginning with my first phone call to discuss services to our technician were knowlegeable, friendly, and able to answer all of my question.
Dennis was great and carpet looks great too
My previous cleaning with Zerorez was not a good one and I filled out a survey and never heard back. I did schedule again because I have used you solely since I installed the carpet. This time the person that came out was wonderful and really took his time, that was the problem the time before he was in and out in about 20 minutes. I was very happy this time.