based on 41371 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic service!!!! Bobby called prior to arriving early to confirm that his arrival would be ok. He worked quickly and diligently. He was very courteous and professional. The carpets look amazing and the price was better than most.
I definitely will recommend Zerorez and Bobby to my friends.
Thank you!
Russ Last name removed
ON TIME, NEAT TECHNICIAN, AND AN EXCELLENT JOB CLEANING OUR RUGS. THANKS
I really liked the technician, Roy. He was great. Although, he missed cleaning my closet in the Master Bedroom. And I have a few spots coming back in my family room. Also, my husband reminded me that we should have received the radio special of 3 rooms for $99.00, but we were charge $119.00. Bummer! I really love the method though - no soap. That is great!
The clean finish with no residue. Our expectations were met by Dave who explained and performed our service. Was timely, neat and very professionally done. Love it.
The way it cleans and removes stains
The cleaning of upholstery was done with care and the service man was very polite.
Carpet feels like new
The carpet was cleaned quickly and completely. Dried quickly. I was surprised at how soft the carpet was and no sticky feeling. Bob was clean and professional and answered all our questions in a kind and pleasent manner.
Very neat with good results.
David was truly a great person and he did such a wonderful job on cleaning my carpet. I would highly recommend him to my friends. I will always use Zerorez as my carpet cleaning service. Thank you for such a great job.
Name removed
The carpet looks and smells great, fair price, knowledgeable technician.
The postcard offering 3 rooms for $89.00
Non toxic. Cleans very well and is non toxic
We love how our carpets look after Zerorez has cleaned them. There really is no comparison to what you all do! Thanks!
great results and professional staff.
Everything was perfect. The confirmation call the day prior, the call in the morning from the technican letting me know what time, there work and the product itself - Perfect.
You fit me in quickly and your technition was polite, clear, and efficient.
Thank you for another great service.
Mona
Fast and you do a good job; however, it takes more than "4" hours for the carpet to dry.
It is fast & efficient
I've had Zerorez come out twice, once to do carpeting, once to do couches. I was very happy both times, everything looked great, but I was especially happy at how fast both dried.
I'm very pleased with the service I got for my carpet the way it came out clean considering they are. 5 years old I will call zerorez again. Thank you
Carpets came out Spotless & Clean. Bob & Andre were personable, informative & knowledgable. They did Excellent Work. Thank You.
The carpets looked nicer and brighter, but the house had a musty smell for a couple of weeks. People who came into the house noticed it.
Your products as my carpet stays cleaner longer; however, your services or whoever is trainging your sales people in the field to conduct the service needs improvement. You have a good product; you don't need to cheapen it with salespeople who are trying to upsell you. You would set youself apart from the rest with just your product, but you make the experience less with your sales tactics. I still would refer you, although, I warn my friends, first of the not so authenic experience with the service.
Great service, nearly no wet carpet and it cleans nicely.
I love you services and feel you clean better than other cleaning services we have used. However I was dissapointed I had to wait so long for my appointment. It was set about a week and a half after we called. The customer service representative had no idea how much it would cost to have our couches cleaned and then didn't schedule enough time for the possibility to have our couches cleaned. Now with the correct price from the cleaning technician I have to call and make another appointment. We are busy and it would have been better to have it all done at once. Love you guys but we could have used more information!
I like the fact that your cleaning process is 100% natural and uses no chemicals that can harm my family and pets. I always have the same technician come to my house because he is very careful, knowledgable and consistent. Brett Webster is his name and I highly recommend his services.
Very through in their work!
We moved here last April from Missouri. For all those years I had never used anyone to clean my carpets except those that used only hot water. No chemicals, no cleaning agents! I found those types of cleaning caused more cleaning needed in about six months, as residue would not be completely removed. I had a hard time finding a company here that used only steam cleaning. Then I found Zerorez! What a relief! They did a beautiful job. My carpets looked brand new and I know they will stay that way for a long time. They came in the time frame set. The young man was very courteous and helpful. I will always call them in the future when my carpets need help.
I was told one price over the phone and had to pay a higher price onsite My carpet was wet for 5 days. I paid for your carpet protectant. You employee said he sprayed the protectant on the upstairs carpet, but he did it in 5 seconds and was said he was finished when I went to get my credit card to pay for your service. My cat threw up on the carpet and I can't get the stain out. I've used your service many times before, but this is the last time I do.