Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 29099 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 21, 2024 — Rated 10 out of 10 by K.E. Zerorez Jacksonville
What do you like about our products and services?

The tech was great. He had perfect communication and recommendations.

Report a concern   February 21, 2024 — Rated 7 out of 10 by L.D. Zerorez Jacksonville
What could we do to improve?

I have used you for years and you service has always been top notch.
This year, I had some stains that didn't come out. In particular, I had a coffee stain that didn't really come out of the carpet. Don't know if that is a particularly difficult stain to remove or if with a little more work, more of the stain could have come out.

Report a concern   February 21, 2024 — Rated 0 out of 10 by W.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I see little to no difference at all from what my couch looked like prior to your service as opposed to after your service.

Report a concern   February 21, 2024 — Rated 8 out of 10 by J.W. Zerorez Jacksonville
What could we do to improve?

Hook up Street vacuum at air handler.

Report a concern   February 21, 2024 — Rated 10 out of 10 by B.C. Zerorez Jacksonville
What do you like about our products and services?

Awesome ! Already replied 2/20/24.

Report a concern   February 21, 2024 — Rated 10 out of 10 by J.D. Zerorez Jacksonville
What do you like about our products and services?

Colton Bassett was great - very efficient and friendly.

Report a concern   February 21, 2024 — Rated 10 out of 10 by Lisa Robinson Zerorez Jacksonville
What do you like about our products and services?

The two techs that serviced our condos were superb!

Report a concern   February 20, 2024 — Rated 10 out of 10 by L.D. Zerorez Jacksonville
What do you like about our products and services?

Arrived early, easy to work with.Gave an estimate before starting the the job.

Report a concern   February 20, 2024 — Rated 10 out of 10 by Edward Collins Zerorez Jacksonville
What do you like about our products and services?

Fair Pricing, great job, completed the services on time and agent was professional and friendly. We will use you again.

Report a concern   February 20, 2024 — Rated 10 out of 10 by S.S. Zerorez Jacksonville
What do you like about our products and services?

Tyler was very professional and did a wonderful job cleaning the carpet

Report a concern   February 20, 2024 — Rated 10 out of 10 by D.B. Zerorez Jacksonville
What do you like about our products and services?

I have been pleased with the results of the carpet cleaning Zerorez has performed for me over the years. It's technicians consistently have been both friendly and professional.

Report a concern   February 20, 2024 — Rated 10 out of 10 by P.F. Zerorez Jacksonville
What do you like about our products and services?

The technician was very helpful and kind to deal with. Kept me updated the whole time he was on site at 12722 Costas Way.

Report a concern   February 20, 2024 — Rated 6 out of 10 by A.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The guy who came out was great and personable. I was not present for the floor cleaning and sealing, but came at the end of the job. The floors and carpet were definitely cleaned, however I'm extremely skeptical all the grout was sealed, considering the method he showed me, with the time he was here. I was expecting it to take an entire day, which I was told over the phone and he was only here 3 1/2 hours. I can tell when the grout gets wet that the grout wasn't sealed. I'm not sure I got everything I paid for...

Report a concern   February 20, 2024 — Rated 10 out of 10 by Susan Elliott Zerorez Jacksonville
What do you like about our products and services?

Prompt, efficient, thorough, dries fast, very clean!!! We loved Gabe. He did a marvelous job.

Report a concern   February 19, 2024 — Rated 10 out of 10 by K.S. Zerorez Jacksonville
What do you like about our products and services?

Technician was fast, efficient, and friendly. Great job!

Report a concern   February 19, 2024 — Rated 10 out of 10 by Russell Maeweather Zerorez Jacksonville
What do you like about our products and services?

Jaylen the Rep that came and cleaned my carpet was very professional and fast. The carpet turned out better than expected. This is the second year I've used the company and I am pretty sure I will next year. He also recommended you for my ac and dryer vent cleaning in which i will be looking into.

Report a concern   February 19, 2024 — Rated 10 out of 10 by P.P. Zerorez Jacksonville
What do you like about our products and services?

Cleaning of carpet

Report a concern   February 19, 2024 — Rated 10 out of 10 by K.L. Zerorez Jacksonville
What do you like about our products and services?

Fast, on time, great work

Report a concern   February 18, 2024 — Rated 0 out of 10 by B.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

Rugs look worse than they did prior to cleaning.

I want them re-cleaned w/o charge ASAP. Not by the technician who tried to clean them on 2/10/24. I have been a client for many years. Request a Supervisor Inspection PRIOR to recleaning.

Report a concern   February 18, 2024 — Rated 10 out of 10 by B.T. Zerorez Jacksonville
What do you like about our products and services?

Antonio was fantastic and absolutely wonderful. Highly recommend.

Report a concern   February 18, 2024 — Rated 10 out of 10 by Jennifer Woodruff Zerorez Jacksonville
What do you like about our products and services?

Jake did a fantastic job cleaning our carpets. The house smells great. He was polite and professional. We will definitely call you guys again. Thank you!

Report a concern   February 18, 2024 — Rated 10 out of 10 by P.B. Zerorez Jacksonville
What do you like about our products and services?

Michael was on time, did an excellent job, and he was very polite. Definitely good value for the amount I paid. Thank you.

Report a concern   February 18, 2024 — Rated 10 out of 10 by Bruce C. Sawhill Zerorez Jacksonville
What do you like about our products and services?

Great service as usual for carpet cleaning!

Report a concern   February 18, 2024 — Rated 10 out of 10 by M.O.M. Zerorez Jacksonville
What do you like about our products and services?

The gentleman who did the cleaning was very efficient, friendly and professional.

Report a concern   February 17, 2024 — Rated 10 out of 10 by Walter Swanson Zerorez Jacksonville
What do you like about our products and services?

Very affordable. Service for duct cleaing was quick and efficient.

Report a concern   February 17, 2024 — Rated 10 out of 10 by John Dahl Zerorez Jacksonville
What do you like about our products and services?

We recently had our ducts cleaned and were highly impressed with Jake and Collin's work ethic and knowledge of the job and their attention to detail. Jake also provided information about possible areas that needed further attention and included solutions to correct those issues. Both technicians were very polite, easy to work with and highly informative. I'd highly recommend Zerorez to anyone looking to use the services they provide.
John D.

Report a concern   February 17, 2024 — Rated 10 out of 10 by Molly Johnson Zerorez Jacksonville
What do you like about our products and services?

Used for carpet and rug cleaning and super happy! Tech was so friendly and on time and did a great job!

Report a concern   February 17, 2024 — Rated 9 out of 10 by L.B. Zerorez Jacksonville
What do you like about our products and services?

I like the fact that there was no ill smell after cleaning. Carpets dried very fast . Couch still has some odor to it but I think he did the best he could.

Report a concern   February 17, 2024 — Rated 10 out of 10 by Fred Hammond Zerorez Jacksonville
What do you like about our products and services?

Great job !

Report a concern   February 16, 2024 — Rated 10 out of 10 by A.J. Zerorez Jacksonville
What do you like about our products and services?

Everything was great! From the customer service down to my carpet looking brand new!


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