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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first Zerorez employee did a horrible job. He was in and out in about 45 minutes and left our carpet looking the same, if not worse than before. Zerorez customer service was very helpful, sending out another employee who did a fantastic job. The second guy confirmed for us that the first guy did a very bad job. We would probably use Zerorez again, but not for the price we paid.
Green. Knowledgeable. Professional. Thanks
This particular service was about my ordering spotter - and I thank you all for keeping your word and doing what you said you would do - I will check my bank on Monday to be sure the credit shows - but I feel like it will.
Thank you !
I had to have a redo but the second time the techs did an amazing job. My tech was Max and his partner was Ivory. They were professional, friendly, and did not "skimp"simply because it was a redo. I will recommend Zerorez NOW!!!!
Everything is natural.
I think his name was Joe... Was so nice and did a fabulous job!
clean and it works.
I thought your technicians were very professional and did a great job!
The guy was very nice and helpful. There are still some traffic patterns and stains that do not appear to have been worked. The carpets are better than before...
Clean and dry fast
very friendly knowledgeable technician - Darwin was great, very efficient and tidy. Would request Darwin for my next cleaning project.
I found it very unprofessional that the price can change on a dime. I had a rug cleaned before and was charged a certain price and had y'all come back out to do the same rug and it was a different price. I was
Told by the gentleman this time around that the man before didn't know what he was doing.
This time, I didn't feel the job was well done. There are still stains on my couch and hair on the rug.
I will never use y'all again because I paid double with y'all and didn't get what I feel I paid for.
Clean rugs
honest and good service
Everything
No soap cleaner used
The techs that came out were congenial and pleasant. This is the second time on the same job we have called you guys to come out. There was still a particular place in our closet that wasn't addressed. We called Zerorez because of your reputation on ridding pet stains. This second treatment we marked each and every place we thought needed to be treated of pet stains. Still one spot was missed.
There is no odor. they clean very good. and put the furniture back.
Got all the grime off that others couldnt
I had the best person ever to come and clean my carpet. He did a wonderful job.
Your product made my 15 year old carpet look fantastic.
It wasn't soaked and dryed in not time at all.
Your 2 men were very courteous.
Very friendly and the technician was extremely nice and helpful.
Thanks again,
Name removed
I paid a loooot of money to have my grout cleaned. The service man was confident that they would come up like new. I see a small difference in some areas of the grout that were not so dirty. Other areas don't even look clean. I just don't think zerorez has the ability to get really dirty things clean. It's just ok and yes it does have zero residue but that's what you get, zero residue. The stairs did not come up well, my carpets that did come up well were not that dirty. I had two stand alone carpets and one came out well, the other has some dirty spots So I would not use them again or recommend them again but I have nothing against Kyle. He did the best job zerorez can do.
Natural products
I loved how well it cleaned my carpets without any harsh chemicals, high-residue soaps, detergents, or shampoos.
The technician was professional,courteous & efficient. He explained that the change I asked him to make regarding the cleaning of the carpet would add $140. I agreed to the change in price, the carpet looked great when he was finished the job, but some small spots have reappeared. I'm somewhat disappointed, nevertheless I would rate the finished product an 8 out of 10.
NO SOAP
Reasonable cost for quality work.
I like the clean, non-chemical smell of the product. And the service from the appointment setting to the onsite technician was excellent. Very friendly and knowledgable people.

Love the cleanliness and chemical-free aspect.