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Client Testimonials
Very good customer service to book the appointment and effective cleaning.
Shorter time carpets to dry. Good, timely service.
I was very satisfied with the work done at my home, the technician was the best, when I need carpet done again I will ask for Ryan Williamson , You should very proud to have him as a representative of your company.
Duanne was very easy to work with and informative. Thank you for a great job.
Kobe and Sergio did a great job cleaning our carpets. They were polite, and very organized.
I love everything about your service. From the responses to chat (which almost no company does well, but you guys do!), to your willingness to come out and help the homeowner figure out what they need, the wonderful service....Jason was my service guy and he was exceptional.
Love love love how clean my carpets are, his suggestions for prolonging the life of one of my rugs. Cannot speak highly enough!
The process and product leaves my carpet clean and looking like new again.
The carpets are very well cleaned in a short period of time. The techs are always courteous and get to every nook and cranny working around the furniture that we could not move.
My wife Carol and I appreciate the promptness, courtesy, and professionalism of the technicinas. Also, the service is of extremely high quality.
Justin was professional, thorough- we've had him at our home before and the primary reason I booked again with Zerorez.
Appreciate precise arrival time notification- will skip other companies that give large windows for anything.
Ryan did a great job, was very friendly and courteous. Excellent job!
Ryan did a great jo!. Unfortunately one areas spots came back. Is there a way to revel an that small area ?
Thank you!
Professional friendly and quick.
On time,clean and neat,did a great job
Sergio was very professional and hard working. Customer Service was very responsive.
Conscientious, thorough, clear with explanations, friendly, carpet cleaned effectively.
This is the first time I have used Zerorez. Ryan was the person who came to my home and did the work. He was terrific. Very professional, courteous, and informative. The office person Gabby always accommodating and returns calls quickly. I am very pleased with the outcome of the cleaning. I highly recommend them and have referred them to friends and family. I look forward to using them in the future. Carol
Carpets are cleaned well and the drying time is shorter than steam cleaning.
Dujuan was amazing. Friendly, progressional, courteous, knowledgeable, and efficient.
He worked so hard and quickly to get our carpets back to perfect condition.
I liked that he wasn’t pushy when explaining and offering additional services, which made me more likely to purchase them (which I did.)
He was so fantastic, we have officially decided to skip the rental DIY steam cleaning from now on.
Dujuan will be our requested technician!
Zerorez always does superior work for me and my clients.
Service was on time and quick, It would have been great if it included to add additional fragrance to the Carpet
Very thorough. Excellent work. I like the fact that there’s no residue. I always use your service.
Service was very going. The technician was polite and respectful!
Technician was very efficient, polite and most important—very thorough!!
Serviceman arrived on time. Carpet looked great when he left.
What I liked most about my recent service was Ryan. His customer service approach was outstanding. I give him the 10, in terms of rating. He was late, and took full responsibility for the delay.
What I didn't like was the phone contact. That woman could use a lesson from Ryan on customer service. Ryan had not arrived, and it was 30 minutes after his expected arrival. All the woman on the phone could offer, when I called about the delay, was:
"Yes, you are our first appointment in the 8:00-11:00 service slot, but that does not mean you should expect him at 8:00. We can't control traffic."
"The only way I can make contact with your cleaning contact is by text, and he is probably driving, so I can't say when he will be there".
When I asked if he could be reached by phone, she made clear that only a manager can call the cleaning contact. I told her I would really like to know when to expect him, and had to ASK HER to have a manager make contact. She offered nothing.
She was not interested in me as a customer at all. If not for Ryan following up with great customer service, I would have discontinued using Zerorez.
Great Job, the carpets look amazing.
Great carpet cleaning results and high quality customer service. Overall, very satisfied customer.
Extremely helpful and attentive cleaning technician.
The fellow who cleaned our carpet tried his best to get rid of the blood stains -he almost got rid of them but I feel he needs to return to try some of the spots again. Everyone was very according and I appreciated that. Hope to see him soon to try again.