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Client Testimonials
Service rep was fantastic.
I am glad that your products are chemical free due to that we have 9 yr old and an 9 month old baby. The service was great. We didn't have to leave our home. The work was completed within two hours.
Good job and Good crew...that got the job done
They are chemical free and the carpets seem to dry in no time.
The men called thirty minutes before arriving to let me know they were on their way.
They vacuumed the carpet area around the couch I had cleaned.
The Technicians today did a great job and were very informative about carpet care and maintenance plus letting us know about other services Zerorez provides like vent cleaning.
This is the third time we've used Zerorez and once again we couldn't be happier with the results. Our phone rep was a pleasure to work with and very accommodating for our office schedule. The service technician was on time (in fact a little early) and did a fantastic job transforming our heavily soiled and stained carpet into a fresh new looking one. The product removes stains like no other we've tried and they don't reappear after time. Thanks again for another job well done.
The service person was timely, efficient and very helpful.
professional technician; no slimy soap residue after the cleaning was complete.
The service was very good and on time. Ed was very nice. Thank you.
Ester
Bryand and friend worked very hard to remove stains and I am satisfied with the result.
Clean, fast, and friendly!
The former visit by the Zerorez team was good, but this team was fantastic. The two men who were here are to be commended on their skill, attention to detail (they put guards under each piece of furniture, unlike the last team). They were polite and helpful and also described the process used to clean Oriental rugs, which I did not know, but will take advantage of in the future.
Please give these gentlemen our highest praise. Judy and George Hill
Initial contact was okay with the phone rep. The timing of the appointment was expedient. James the technician was efficient, clean, explained the process, got in and got out. He was polite, knowledgeable and my husband who handled the visit was very pleased. The end product is excellent. The carpets look like new and they are about 10-12 years old!
My only complaint is that I heard on the radio an offer for 3 rooms for $99.00. When I called that day they said sometimes they do 2 for $89 +another cost for the third room but the rep did not give me that price. She quoted me a total of $143 for 3 rooms. I did make the appointment but called back a few days later and said that I was unsettled about the cost because of hearing something different on the radio. I think it was Katrina who said she would lower it to $119 for 3 rooms + water cost. My final cost was $133.00. Not knowing your company it did enter my mind that there might have been a bait and switch going on but I was willing to give you a chance. I really feel that I should be refunded the $20 to honor what I heard on KGO. If the end product was not so great I would be pushing harder. I do appreciate this opportunity to share my thoughts.
Zero chemicals, great people!
The service is A+. The reps are friendly, helpful and extremely courteous. James and Michael were able to come earlier than our original appointment time and demonstrated the grout cleaning product for me prior to applying. They not only cleaned my carpets beautifully but they did their very best to make my bathrooms sparkle too.
non-toxic
No chemicals
i like the professional service, great low chemical process, and that my clean carpet is drying so quickly.
carpets look great and the technician was very friendly
they do a good job and quickly
They do a wonderful job! Carpet is not super wet - just damp and it dries quickly. It looks brand new too. The technicians were on time and courteous. As usual, I was very impressed.
#1 That they are non-chemical and environmentally safe
#2 That I was serviced in a short period of time upon calling to make an appointment
#3 That they were on time, preceded by a warning telephone call before coming
#4 That even though I was away at an unexpected doctor appt., they helped my husband who
had stayed home (87 yrs. old) by moving one heavy chair
#5 That they did a superb job in the cleaning and Scotch-Guarding the carpets
#6 That they suggested a spot-cleaning kit using non-chemical method, which I purchased
#7 That they were very genial and pleasant to converse with
#8 That I will certainly call Xerorex again in the need of their services
#9 That in my book you are absolutely more than a "9"!
#10 That's definitely what you are!!! Thank you!
Zerorez does a great job...again and again! Tony and Michael were great!
Whole house done in about an hour and all spots disappeared
carpet is soft after it dried. The person cleaning the carpet was very knowledgeable and friendly.
Overt efficient,on time, explained everything and my carpets are beautiful!!
Like that they use only water
Very impressed with Tony's work ethic! Excellent work! Thank you!
Hondo did an excellent job. He is a very nice young man and very service minded. If could give over a 10 I would do it gladly! My wife was very impressed with the results. I have been using Zeroz for a number of years and will never use anyone else. I will request Hondo next time. You have a great man there keep him happy!