Guest Testimonials
Clean
The only, and very important, aspect of the visit, that was unpleasant was the lack of customer service provided by the vast majority of the staff. Lacking was the general greetings by the guest service attendants at the ticket purchasing counter as well as the snack counter personnel.
The young folks lack any tack when it came to greeting customers and common verbal acuities and graciousness.
This is present all several Santikos theaters that we have visited, including Silverado, Casa Blanca, and Palladium.
This does not represent the Santikos organization's motto and shows some lack of training and supervisor oversight.
Quick food order and buying tickets in advance using the app.
The atmosphere
Friendly staff, good food, great seats and wide range of movies to choose from
It’s a nice environment and that staff is always friendly.
The delightful dining experience, paired with an engaging cinematic adventure, truly elevates the evening. The flavors of the exquisite cuisine tantalized my taste buds, while the immersive atmosphere of the movie transported me into a different world.
Great customer service!
Everything is consistently great
It was a wonderful experience from buying tickets online to enjoying the movie
I appreciate military Monday. Thank you for that.
Overall great experience , the only thing is that I took my son to the Tuesday summer saving event and I wanted to get him a 5 dollar deal for him, in this economy every parent wants to save; I was told we could not get it because they only served it until 11 am; I looked at my watch it was 11:01 am; I understand there are rules but it was only 1 minute after , they could’ve honor as a one time, and after that , now that I know , I could make sure I order it before 11
Santikos has always made the experience above exceptional and when there is an issue it is resolved instantly.
Everything
My large drink was free because of my rewards points. The viewing experience was excellent. Parking was cake. Just a great time overall.
Mr. Allen very polite and professional individual. Always a pleasure talking to him.
Cleanliness
Prompt service
Accessible
Seats and theater is amazing and always clean
The customer service is bar none. The people we talked to on our previous visit emanate their need to provide the best experience.
Bartender Jose is always so professional and always cheerful and willing to help us.
The theater.. Staff are courteous and helpful.
The seats are spacious. The theater was clean and pleasant. No rowdy people.
I know at least three times a week and they are great.
Clean- food- chairs
The overall experience was as as always awesome. Thank you
Customer service and seating. Would like to see better deals on popcorn and drinks !
Everything!!
Friendly staff, good food, comfortable seats, very clean facilities
Convenient locations, decent priced stuff, discount days. If I had to say anything bad honestly it would just be regarding the mystery movie Mondays at casa Blanca. Usually they’re booked in recliner-less auditoriums but I think if we’re going to risk our time watching a movie we may not like or wanted to see in the first place we should at least be a little more comfortable doing so
Ease