Member Testimonials
We have been going there since it opened in 2000 and just love the layout. Now that the Y has taken over it has just become better.
The pool is always well maintained and I love the variety of classes!
My son loves to play basketball and have made several friends.
Convenience near my house in the pools.
However, the men’s locker room needs to be more maintained.. cleaned, shower heads replaced, which do may only cost $20 at most.
Hair dryer’s repaired or replaced.
Again minor things that show that the customer matters. These are all hygienic matters.
People are so friendly and nice
When the pool/sauna/steam room area closes down between 1:00pm and 4:00pm can you please not turn off the sauna. The sauna seems to always get turn off and then turned on at 4:00 and it can take well over an hour before it gets back up to normal temperature.
The young lady who last attended me was very helpful and polite and professional
I really like the equipment at this YMCA, and the facility is consistently clean. My main issue has been with the customer service at the front desk. This does not apply to every employee, but I have had several interactions where the staff seemed dismissive, rushed, or unnecessarily rude. I think there needs to be more emphasis on clearly communicating information to members.
For example, I recently asked the front desk about bringing my wife in using my membership’s guest benefit and purchasing day passes for my two young children so we could use the pool together. I was told that would be no problem.
The following day, we arrived around 4 PM fully prepared to spend the afternoon at the pool. I came in expecting to purchase the day passes, only to be told that day passes could no longer be purchased after 3 PM. I completely understand that policies are policies, but nobody had mentioned this restriction when I specifically asked about the process the day before.
What bothered me even more was the way the information was communicated. The employee’s tone came across as very passive-aggressive, and we were essentially told to drive to another YMCA and see if they would let us in. The interaction was frustrating enough that I seriously considered canceling my membership.
We tried again the following day and arrived around 2 PM so we could purchase the day passes and complete my wife’s guest paperwork. After doing everything we had been told to do, we were then informed that the pool would not be available until 4 PM.
I understand that schedules change and policies exist, but all of these unnecessary trips and frustrations could have been avoided with better communication from the beginning. We were simply trying to spend one afternoon—really just an hour or so—at the pool together as a family.
This was especially disappointing because I had been trying to convince my wife that we should upgrade to a family membership so we could all start coming regularly. Instead, the experience left both of us frustrated. Not only did the YMCA potentially lose a family membership because of poor customer service, but it also left a longtime member feeling extremely dissatisfied.
The facility itself is great. I just wish the level of customer service at the front desk consistently matched the quality of the gym.
Lots of option on equipment to work on, lots of different classes to take. Convenient hours, low cost.
Friendly helpful people working there. Love the pool , hot tub ect.
Lots of types of equipment.
Open areas.
Clean, Friendly, love the lazy river, pool and hot tub! Lots of machines to work out on and nice walking track!
Jody! One of my all time favorite water aerobics instructors of all time. She is friendly, knows your name, and keeps creating new routines to challenge the class.
Hope the men’s swimsuit spinner is fixed soon.
Friendly, competent staff. No intimidation. And great classes & equipment!
Friendly staff, clean equipment, pool, sauna, jacuzzi are clean.
Everyone is SO friendly and happy.
I like its large sauna and steam room. The workout area is large and accommodating.
Convenience. Good variety for workout needs.
Nice gym nice pool and nice employees
Best facility for fitness and training, well designed and comfortable.
I love the sauna, and the Thursday night body pump class with Susan is awesome!!
Nice facility…friendly staff
The peaceful work out atmosphere
I like that the gym/weights section is never crazy busy at all times of the day. When I worked out at Crunch, it was always too busy.
I love the community and diversity the Y has to offer. While the lifeguards do their absolute best, we still have kids that come play in the lap lanes. I'm unsure of an extra way to deter it but something to ponder.
Please know you have some great lifeguards at North KC. They actually care and do everything they can to keep children from getting hurt.
It is very clean and has lots of options for workouts.
It's right across the street from where I live and I get a discount. The staff are very friendly. Me and my granddaughter love going swimming there and using the workout equipment.
The genuine friendliness of the staff and most of the people who go there regularly. The quality of the facilities. The hours it is open.
I love the monthly painting classes, book club and other activities that give us the opportunity to connect and make new friends! Senior fitness is my favorite class and the core class is equally important. The workout equipment in the gym is wonderfully maintained. Looking forward to a visit from my granddaughter so we can check out that great pool and slide!
Staff, instructors, and facility are exceptional. Always in great condition, and helpful, friendly atmosphere. Excellent value, best pool and classes too.