based on 757 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great RV. Attention and followup were excellent. Scott got us all the info we needed and made us a great deal
I made appointment to do a warranty repair, and delivered my RV to the shop after Coachmen approved the repair. Alpinhaus got the parts and then refused to do the repair because it would be “to difficult” and the entire LP system would need to be reconfigured, which was completely wrong! In addition I reported a non functioning motion sensor light shortly after bringing the RV home in August 2023 and made arrangements to have it replaced in April 2024. After having the unit at the shop twice it was still not fixed. The light was finally mailed to me so I can replace it muself.
I'm in the equipment sales/finance industry and hold very high standards from inception to closing of any deal. I must say this team demonstrated a high level of professionalism coupled with a streamlined and stress-free process. If you're interested in a RV purchase Alpin Haus of Orange County NY is your full-service provider. Great team of professionals.
I'd like to send a special Thank You!!!! to our sales rep, Angelina and Business Manager Keith Todd who made our experience a pleasure. You guys ROCK!!!
First, I tried to give a score of "10" from the email thread, but is giving a "7" and I cannot change it.
We have worked with Alpin Haus for years and have purchased two boats from them in the past 15 years. They have always done a excellent job with service and any work that needed to be completed. I just worked with Kevin with winterizing our boat and there was a charge that was not supposed to be on the Invoice. Kevin handled it perfectly, took care of hte credit, and why we will continue to come back for our service and purchase of another boat in the future.
Name removed
Everyone is very helpful and nice. Brian and Kevin are right on the ball, with knowledge of all aspects of the service needs of the customer.
Staff was outstanding, Alex , Mike, Chris , Kyle and Anna were more than helpful especially since my purchase was during a rough life change that I am going thru, they couldn't have been more helpful and patient during my purchase. Would 150 percent recommend Aplin Haus Oak Ridge sales and service.
Thank You all for everything!!!!
Staff is always very friendly and helpful.
Very friendly, easy to work with and helpful. Low pressure shopping.
Very easy to speak with
Excellent service team and office staff always welcome us and take care of our trailer. We've done several cross country trips successfully and know Alpin Haus has been part of that success.
Very happy with service dept. No long wait for an appointment and it’s done when they say it will be
Amanda (Service) was super nice and helpful.
I would like to comment on a couple of points:
1- When something is resolved - a short explanation of what was done to resolve would be helpful - especially if this issue is something that could re-occur, due to wear/tear, etc.
2- when working in a vehicle - leaving the vehicle as it was found is common courtesy. This includes dirty/muddy footprints on the floor - should be cleaned as best as possible. Screws from mounting/housings - should be completely screwed in.
Thank you for the consideration.
Courteous service and quality work performed.
Extremely up front, honest, and professional. It was a quick and easy process with no gimmicks. And they loved our Rottweiler Hickory.
Took travel trailer in for warranty work on the waste water system. Was told it was corrected so we drove back out to bring it home. Upon arriving home the odor persisted in the bathroom and there was waste water on the floor. Now we have to bring it back in again.
Friendly and knowledgeable staff in service dept.
Quick and do a great job
Guys in service were great. Thank you
Very courteous and helpful
I like the fact that they do both winter service & boat cover repairs.
Prompt and thorough
Great RV options, friendly staff. Very helpful.
Kevin was very helpful in scheduling my boat winterization and spent the time needed to understand issues I was experiencing. The service was done in a timely manner and the issues were addressed.
Friendly service and quick turn around time for repairs.
I have used you for boat service for 20 years.
Drop-off & pick-up are easy. You have always fixed my problem.
I feel confident with the answers you provide.
You guys are very competent.
Gary Clair
Service/ repair work completed as scheduled and no further issues.
Always a pleasure
Excellent service, friendly courteous staff.
Your staff are knowledgeable, efficient and friendly. It has been our pleasure to work with them for the past 14 summers. Thanks!
Service technicians are extremely knowledgeable and helpful. Always on time and a pleasure to have service our RV