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Guest Testimonials
Service was and usually is, fast and courteous.
When we arrived some couple was in our seats and without having to make any trouble on our own a host was able to clear up the issue and get us in our seats. It was much appreciated
The friendliness of the staff. Clean establishment. Fast moving concessions line.
Reserved seating, quick service & clean.
LOVE THE RESERVED SEATING!!!!!!
the wonderful employees and always the assigned seating, no rush - no hassle, man that makes for a wonderful experience every time.
I like that the staff is very friendly and the place is kept pretty clean.
EVERYTHING! I really like the seating and the help yourself soda area-really impressed thanks for an awesome experience!!!!!
Customer service
Quick ticket reprint, snack bar line to long.
Love the theater. Reserved seating is a plus and clean environment and friendly staff.
Getting assigned seats online is the greatest thing ever.
Clean bathrooms, clean theaters awesome guest service, quick service..although I would love to see yall get a Michelob Ultra draft beer on tap =)
The theatres were clean and I like the reserve seating
I have only had good experiences at this Theater. I always enjoy my visits there.
Easy ticket purchasing, fast concessions, great screens & seats.
quick entrance to movie being a VIP member
The movie picture quality and sound
Friendly staff. Easy access to snacks, no wait.
The atmosphere is outstanding
I like being able to pick my own seats
courteous and friendly sales representatives;
clean environment;
reserved seating;
cafe availability;
teen arcade availability, also.
Staff friendly and made us feel welcome, unlike snobs @ Palladium.
Always Friendly people to help you
I like the fact you can choose your seats in advance.
The reserved seating assures that we all can sit together.
I always enjoy santikos. My only complaint is the assigned seating
Good customer service and quiet atmosphere.
Plenty of screens showing Avengers. Assigned seating is always great and I love being able to enjoy a nice cold beer in the theater.
I moved to San Antonio about seven years ago and moved to this area. I have been attending Silverado 16 since then and am always pleased with your service. The theater is always very clean and the lines move quickly. I also like that there are plenty of managers and staff walking around to assist customers. I recently became a member of the Big Brothers Big Sisters of South Texas and visited Silverado on 5/17/2015. I took my little brother with me to watch Avengers 3D, the 12:30 showing. For starters, the new 3D glasses were not pleasing. My brother and I both lost battery power in our glasses 15 minutes into the movie. I personally do not enjoy 3D movies, however I wanted my little brother to have the Santikos experience. Then, during the movie the whole theater lost power in their screens and they blacked out. We sat in our seats for about 30 minutes without any picture, and quite a few people left for refunds. I had to leave my little brother for a few minutes while I ran out to the hallway and found out the situation. No one came into my screening and announced anything to us. I did not want to just leave and get a refund because I only have time with my volunteer work on Sundays. Eventually the film came back on and we enjoyed the rest of the movie without our 3D glasses. We made the best of it, my brother had a great time. I absolutely plan on returning to your theater. It is my favorite , next would be the palladium. Thank you for your time.
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