based on 380 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very relaxed atmosphere with excellent facilities
The studio is beautiful with lots of space, and the yoga studio looking out over the park was great to practice in.
I love all the teachers! Particularly Sam, Vicki and Vee!
I enjoyed the class. Teacher arrived inly 5 minutes before to let everyone in which is too late.
The staff were very warm, friendly and welcoming. The studio was very clean and relaxing. The location is convenient.
Very friendly staff - especially Chris who has helped me a number of times as Surry Hills studio, don't respond to emails or voicemails - I nearly did not renew my membership because of the non-response from the Surry Hills studio (countless times - i have tried to contact them many times in the past 6 months and i understand if the phone is not picked up but an email/voicemail response should be made as the annual fee to these studios are quite high).
Potts point studio is a lot more professional in terms of responding to customer queries. I have contacted them twice now and both times they were so helpful that i would definitely refer the studio to friends without a doubt.
Incredible vibe & teachers!
The studio is beautiful, the teachers are amazing and having windows that open to the park create a very peaceful atmosphere
Friendly and efficient
I love that there are so many options on the timetable. Staff are good, knowledgeable and mostly prompt. Facilities are excellent
The floors in the studio are quite dirty. Perhaps don’t allow shoes in the premise from reception area.
Friendly staff, very clean and bright studio.
The space and change rooms are great, lovely yoga instructors too
Super-clean, spacious studio rooms, heated perfectly, with great teachers, and COVID-safe distancing 😀
Vanessa is an amazing teacher. The way she interacts with the class is just great !
Friendly, welcoming, efficient, professional, kind, and an excellent teacher.
I am the biggest lover of reformer pilates - have never walked away from a class with a negative attitude. Unfortunately, my experience at the 5.30pm class on Thursday Feb 18th was completely different.
My friends and I are new to Body Mind Life. When we got into the class, the instructor (can't remember her name, but she braids) asked if we had ever done reformer before. One of my friends had not and the instructor responded 'well you know this is an intermediate class right?' and left it at that. NO explanation on how to use the machine.
My beginner friend fell off the box, not once, but TWICE in the class. The instructor didn't even go over to help her, see if she was okay, or suggest moving the box here or changing your springs so it doesn't happen again. What kind of trainer sees a student fall off her machine and doesn't even check to see if she's ok? We went to help our friend, I am surprised she didn't walk out of the class if I'm being honest.
I believe it wasn't just us either, looking around the class, no one seemed to understand what this instructor was telling us to do.
Although I had extremely high hopes for this studio, I will be continuing with KX Pilates. I honestly still cannot believe the rudeness and lack of help this instructor provided. As a trainer, I'd assume you'd want to be ensuring your students are ok .... isn't that her duty of care?
Sorry to have to give this to review to y'all - I'm sure your other instructors would have provided a much better experience.
Sam Hanns classes and customer service
I sent this on Thursday and never got a response back
Hi Jen,
Thanks again for setting those buddy passes up. I just went to the 5:30 class with my two new work colleagues and I have some feedback.
Admittedly when I booked I was just booking for the day and time that worked for the three of us as I wanted to get them to sign up and be able to all go after work. I totally forgot to see if it was a beginner class or not and that is on me. One had never done it before but was excited to try, the other has been to KX a few times.
The teacher was absolutely horrible to my friends. She asked who was new and they told her, then when the one friend said she’d never done Pilates before she was like well this is an intermediate class. From there ok she ignored her, didn’t try to help when she was struggling or properly explain anything. She was not the only one in the class confused you saw so many others trying to figure out the instructions and the teacher getting frustrated. She didn’t once try to help my friend, she even fell off her box and she didn’t come over to see if she was ok she just acted like she didn’t exist.
I have been going to your studios for years, all teachers have had this happen in one class or another and they are kind and helpful. Both of my friends including the one who has done KX a bunch of times said she couldn’t believe the teacher and my other friend felt humiliated as the teacher would help others but just ignored her.
Now they are saying we all should just join KX and even though I’ve been a member for years I’m tempted to agree. I was hoping to have colleagues to go to class with now that we are back at work but beyond disappointed that won’t be happening anymore. I see lots of teachers have changed over from before COVID when I used to come to surry hills, it’s a shame that it’s not what I remember the teachers to be like there.
Just letting you know for any other newbies that may be trying it out. This teacher clearly had no patience for anyone which isn’t great for attracting new customers and she just lost two new members.
Cheers,
First name removed
Great teachers and company culture!
Great teacher
Everything
Parking is easier
Teachers are great
Classes are the best
Variety of teachers and times.
The entire team was friendly and committed to making me feel welcome. Thanks
The place is clean and warm. Teachers are super helpful.
Clean
More weekend classes! And more lunchtime classes particularly for the Redfern studio - I think a lot of people work in the area and could take an hour off for a class.
Classes are great, studio space is a good size, lockers and facilities are nice.
And, most importantly, Ash is amazing at helping work through my various onboarding challenges with a very friendly, diligent and competent approach!
The professionalism, on all levels
I am new to reformer pilates and I love the fact that Gabi (who is the only instructor I have had a few classes with so far) is so thorough with her explanations and demonstrations. I really like the aesthetic of the premises and how welcoming everyone is as well.