based on 7314 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time appointment. Friendly staff
My estimate was 2-3 times higher than average price for the square feet needed. Going with more reasonable estimate.
I made it clear that I wanted and estimate ( getting several before deciding). He wanted me to make a decision after he verbally quoted me estimates for two types of fence. He got quiet and I asked him why was he just staring at me, His comment after I said “ok” to the estimate was “most people make a decision “ as if something was wrong with me. I responded well I guess I am different because I like to read the actual paperwork comparing the 2 quotes he provided then comparing those to others.
I’ve had a wonderful experience working with Beltway.
Price
I still have not received the quote that I requested ....it has been weeks now. first impressions ....this is bad
Quick, informative and knowledgable rep. No pressure and single quote without promotions.
I asked for a labor and material breakdown which you couldn’t provide.
Your total cost is 3 times the cost of two other providers.
Great PM
The project manager was very patient and made all the details clear. The company is able to
give us the exact type of doors and storm doors we want.
The first representative mislead and never provided a estimate or call back. When I called to address my concern at the lack of communication. I was offered another appointment for that following Saturday and no one ever called or arrived.
The end product is worth having it done.
Doors
Truly unbelievable - 3 weeks and I'm still waiting for an estimate from site visit on 6/20/22. finally got a text on7/8/22, but that doesn't help me - need a professional, emailed estimate. I've called your company countless times to ask for estimate, have texted the person who came out to do the estimate, asked to speak to a manager - WHAT!!
Thomas Broido was excellent, a great help.
Pricing compared to comps was way off target. Appreciate your company's estimate pricing, but will decline working with your company at this time.
Tony A was excellent in his appraisal, price quote.
Your reviews in the BBB and Yelp were poor and very concerning.
Your contract with the non disparaging clause, was a red flag that you do inconsistent work. that you do not want your customers to give accurate negative reviews, was a big reason to use other contractors, that did nor have that as part of their contract.
Finally, you wanted over 90% of your price quote paid before any work was even begun.
Those were the 3 major reasons for not using you.
The price was extremely unreasonable. All I wanted was to paint 6 shutters and a front door. There's no way that should cost $3,000. I didn't ask for the whole house to be painted
We weren't expecting such a high price for a front door.
I am reviewing your estimate along with a couple of others and plan to send questions to you by Monday morning,
Very responsive when contacted and very reasonable prices.
YOUR STAFF IS PROFESSIONAL
VERY PLEASANT
DO GREAT WORK
ALWAYS KEEPING ME UPDATED OF MY PROJECT
BJ MARCHESE
Your estimator, Michell was very professional and knowledgeable about service I needed. She was very pleasant to work with.
We knew exactly what we wanted, and the salesman who came out to assess and measure did not attempt to sell us anything other than what we wanted. Their products and services sell themselves!
No work was done because the price was too high.
We found that the estimated cost of $81,000 to finish our basement was extremely high and exceeded our budget.
The responds I am receiving regarding the estimates on the work I want to have done.
Your showroom was very well designed and the salesperson (Lisa?) was very friendly. No high pressure, just good information.
The in-home estimate was also very professional and Josh was a pleasure to talk to about my project.
They cannot help me with my needs.
After the initial meeting, I’ve never heard back from anyone.
The ballpark price I got was way too high. I called another company and they quoted my half the price you did