Grand 16 Alexandria
2039 North Mall Drive
Alexandria
LA 71301
United States

Guest Testimonials

Report a concern   September 28, 2025 — Rated 10 out of 10 by Cindy Schaub Grand 16 Alexandria
What did you like about your Santikos experience?

I just love going to the movies and its always great to go in there and lose yourself in a movie for a couple of hours. Thanks for staying open when so many theatres are closing down. My last trip was to see Big Bold Beautiful Journey, I went alone and it was beautiful movie that made me laugh and cry.
On another note, my friend and I went to see Downtown Abbey a couple of weeks ago and we felt that it was a good idea to order the tickets ahead of time since it was a popular movie and we might actually have a full movie or not be able to sit together. So I ordered the tickets and printed the copy of the Bar Code like I was told. There was a convenience charge and I thought that that was wrong to do because it wasn't very convenient, but had to pay it so I did. But that isn't my issue. When we got to the movie, the manager at the Grand, Alexandria, Louisiana theatre said that we need an electronic ticket and that the printed tickets were useless. I do not know her name but she was the manager. The girl at the counter was willing to accept the paper tickets but this manager walked up and very rudely spoke to the girl and told her not to do that and was speaking down to her very rudely in front of us. I asked her what if I wasn't able to use my phone to bring the tickets up and she told me that that would be my problem, not hers and I thought that that was extremely rude as well. She was just so rude to her own employee and to me, the customer. I don't hold this against the theatre as I always have a great experience when I go. It was all on her, the manager being so rude. She actually threatened the girl's job in front of us and this girl is always so sweet and helpful and has been working there for a long time.

Report a concern   September 22, 2025 — Rated 10 out of 10 by Megan Willis Grand 16 Alexandria
What did you like about your Santikos experience?

Loved the movie but the food and drink prices were ridiculous. $60 for 5 drinks and 2 popcorn

Report a concern   September 21, 2025 — Rated 9 out of 10 by James Mcdonald Grand 16 Alexandria
What did you like about your Santikos experience?

Easily in

Report a concern   September 20, 2025 — Rated 10 out of 10 by Samuel Stokes Grand 16 Alexandria
What did you like about your Santikos experience?

Really love the theater! Well-kept auditoriums and courteous staff. I always enjoy my visits!

Report a concern   September 16, 2025 — Rated 10 out of 10 by K.D. Grand 16 Alexandria
What did you like about your Santikos experience?

The auditorium is very comfortable—nice seating. Good viewing.

Report a concern   September 12, 2025 — Rated 10 out of 10 by L.H.S. Grand 16 Alexandria
What did you like about your Santikos experience?

Friendly staff. Easy to get tickets online.

Report a concern   September 10, 2025 — Rated 10 out of 10 by J.G. Grand 16 Alexandria
What did you like about your Santikos experience?

Very Comfortable

Report a concern   September 7, 2025 — Rated 10 out of 10 by S.K. Grand 16 Alexandria
What did you like about your Santikos experience?

Clean, friendly staff, delicious popcorn!!!

Report a concern   September 3, 2025 — Rated 10 out of 10 by M.H. Grand 16 Alexandria
What did you like about your Santikos experience?

The theater was clean and the employees seemed friendly.

Report a concern   September 1, 2025 — Rated 10 out of 10 by K.M. Grand 16 Alexandria
What did you like about your Santikos experience?

Friendly attendants and very helpful! Theatre was clean and temperature was comfortable. Great selection of movies

Report a concern   August 24, 2025 — Rated 10 out of 10 by Reginald K Oneal Grand 16 Alexandria
What did you like about your Santikos experience?

I like it the movie I love the movie theatre.

Report a concern   August 23, 2025 — Rated 9 out of 10 by M.D. Grand 16 Alexandria
What did you like about your Santikos experience?

Staff is friendly

Report a concern   August 21, 2025 — Rated 10 out of 10 by L.S. Grand 16 Alexandria
What did you like about your Santikos experience?

I like our cinema, but we need new seats. Those are old and worn out.

Report a concern   August 17, 2025 — Rated 9 out of 10 by M.L.W. Grand 16 Alexandria
What did you like about your Santikos experience?

it was nice, no complaints, it would be helpful to put the name of the movie that is playing in that theater outside the entrance so that you know what was playing in that particular theater number

Report a concern   August 17, 2025 — Rated 10 out of 10 by D.J. Grand 16 Alexandria
What did you like about your Santikos experience?

It was nice. Comfortable, clean. People
Were all nice.

Report a concern   August 16, 2025 — Rated 10 out of 10 by T.D. Grand 16 Alexandria
What did you like about your Santikos experience?

Your employees are helpful, considerate & efficient. I really appreciate the military discount also. The popcorn is always fresh also, unlike other theaters I have frequented.

Report a concern   August 12, 2025 — Rated 9 out of 10 by J.G. Grand 16 Alexandria
What did you like about your Santikos experience?

It's local.

Report a concern   August 10, 2025 — Rated 10 out of 10 by S.M. Grand 16 Alexandria
What did you like about your Santikos experience?

Very easy using the app to buy ticket with no problems, this was my first time

Report a concern   August 9, 2025 — Rated 10 out of 10 by Kelly Bordelon Grand 16 Alexandria
What did you like about your Santikos experience?

Everything was great. The movie started approx 30min late due to technical difficulties and they made everything right by giving us a rain check pass for a later day. Exceptional service!

Report a concern   August 9, 2025 — Rated 10 out of 10 by M.W. Grand 16 Alexandria
What did you like about your Santikos experience?

Prices are reasonable. Courteous staff.

Report a concern   August 8, 2025 — Rated 10 out of 10 by Erin Woods Grand 16 Alexandria
What did you like about your Santikos experience?

I like how easy it was to order a ticket and select a seat. Super fun and easy

Report a concern   August 7, 2025 — Rated 10 out of 10 by Marvin Thomas Grand 16 Alexandria
What did you like about your Santikos experience?

I'm a war veteran and sometimes battle with concentration. That's all I'm going to say about that and the staff does and did a great job with communicating and listening to customers. GREAT STAFF AND GREAT JOB!!!

Report a concern   August 7, 2025 — Rated 10 out of 10 by Candice King Grand 16 Alexandria
What did you like about your Santikos experience?

Clean and the workers are very helpful

Report a concern   August 7, 2025 — Rated 10 out of 10 by K.P. Grand 16 Alexandria
What did you like about your Santikos experience?

Everyone was very friendly. The concession area is maintained and is very clean. The bathrooms are clean too.

Report a concern   August 5, 2025 — Rated 10 out of 10 by Bruce DuPont Grand 16 Alexandria
What did you like about your Santikos experience?

Ease of buying tickets online and avoiding the line at the ticket booth

Report a concern   August 5, 2025 — Rated 10 out of 10 by Josh Williams Grand 16 Alexandria
What did you like about your Santikos experience?

I loved everything

Report a concern   August 4, 2025 — Rated 10 out of 10 by T.U. Grand 16 Alexandria
What did you like about your Santikos experience?

We had a great time. Everyone was very friendly and helpful.

Report a concern   July 31, 2025 — Rated 10 out of 10 by synthya hogan Grand 16 Alexandria
What did you like about your Santikos experience?

Military Monday bless y’all for honoring!!!!

Report a concern   July 29, 2025 — Rated 10 out of 10 by Monica Early Grand 16 Alexandria
What did you like about your Santikos experience?

Honestly, I love being at the theater and experiencing the movie the way I believe it should be experienced.

Report a concern   July 28, 2025 — Rated 10 out of 10 by kimberly thompson Grand 16 Alexandria
What did you like about your Santikos experience?

easy to buy tickets. friendly services


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