Customer Testimonials
It was good on time service, i called and propane was dilicered the next DAY !!
Prompt response.
Thank you
Has been with this gas company for years. Has recommended to a friend.
Always friendly and professional support.
The lady who took my call was very helpful and the delivery driver was very professional.
I'm pleased with the service. Since they come on a regular basis according to however they track my needs, it's one less thing I have to worry about.
We are on automatic fill and they are very timely.
Quick response to refill request
Quick response when I was out of gas. I don’t use a lot of gas, so I’m worried about the minimum usage fee, which is quite hefty. The gas only covers my back up heat and gas logs.
Prompt service
Due diligence when scheduling and delivery of needed fuel.
Quick response to fuel request
The wait on the phone was over 2 hours, but the the delivery was fast.
We have use Quarles for many years .
My refill was delivered in a timely manner. I didn’t have to do a thing.
The staff.
Easy to deal with
I got great customer service this week, after calling several times, on hold #68 in line, and the longest wait ever with Quarles / Superior. Even with my frustration, the rep was excellent! I wish I remembered her name, but if you have a record of it, she deserves a raise and/or a day off!
She answered all my questions, helped me understand the gauge and online information better, and got a delivery out to me the next day.
Also, I would say I would recommend Quarles / Superior to many in the NN region. However, I wish for the following to return in order to recommend with more ease:
- No charge for the tank, if using less fuel in a year. There was never a charge / rental on my tank. In fact, when I was with Revere, I paid a charge up front for the tank, to ensure no rental over time. And then Quarles stood by this. I would like this continued.
- Automatic delivery when the "online gauge" is showing 40% since my gauge always shows 10% less than what you show online. This always worries me when we have power outages in the severe cold winters, needing generator use.
- Improve the calling system, so the wait time is much reduced. Or, make it possible to send in a contact / inquiry form that actually gets a response. Mine never do.
Thanks so much, and I hope to see improvements in the future. I'm happy to recommend!
Fuel arrived 2days after I called to order. Very happy with customer rep on the phone.
Professional staff. Considerate delivery crew
Available to get in touch with. Handles any concerns or problems you may be having very efficiently.
Service is good..usually there in a week after u requests a delivery
I have never had any problems with Superior/Quarles. During this recent cold snap when I tried to call there were 30 calls ahead of me so I hung up. The next day when I called it said 64 people ahead of me. It indicated I could leave a message and be called back. I left a message and did get a call a little later. I was very pleasantly surprised I got called back the same day. I was told it would probably be a week before you could get out which I told you was okay. We just wanted our tank topped off. I indicated to please take care of the people who had an urgent need first. We got our delivery the next day. Thank you.
Good service.
GREAT SERVICE BEING DELVIER AT 1 am. i THANK YOU.
Promptness of delivery
Quick Delivery when needed!
Very prompt with service
Service has been good however it's a shame that it took me sending a message to the head office to get a response.
The tank safety inspection happened that day and the tank was refilled two days later. This was all positive results.