Customer Testimonials
I got great customer service this week, after calling several times, on hold #68 in line, and the longest wait ever with Quarles / Superior. Even with my frustration, the rep was excellent! I wish I remembered her name, but if you have a record of it, she deserves a raise and/or a day off!
She answered all my questions, helped me understand the gauge and online information better, and got a delivery out to me the next day.
Also, I would say I would recommend Quarles / Superior to many in the NN region. However, I wish for the following to return in order to recommend with more ease:
- No charge for the tank, if using less fuel in a year. There was never a charge / rental on my tank. In fact, when I was with Revere, I paid a charge up front for the tank, to ensure no rental over time. And then Quarles stood by this. I would like this continued.
- Automatic delivery when the "online gauge" is showing 40% since my gauge always shows 10% less than what you show online. This always worries me when we have power outages in the severe cold winters, needing generator use.
- Improve the calling system, so the wait time is much reduced. Or, make it possible to send in a contact / inquiry form that actually gets a response. Mine never do.
Thanks so much, and I hope to see improvements in the future. I'm happy to recommend!
Fuel arrived 2days after I called to order. Very happy with customer rep on the phone.
Professional staff. Considerate delivery crew
Available to get in touch with. Handles any concerns or problems you may be having very efficiently.
Service is good..usually there in a week after u requests a delivery
I have never had any problems with Superior/Quarles. During this recent cold snap when I tried to call there were 30 calls ahead of me so I hung up. The next day when I called it said 64 people ahead of me. It indicated I could leave a message and be called back. I left a message and did get a call a little later. I was very pleasantly surprised I got called back the same day. I was told it would probably be a week before you could get out which I told you was okay. We just wanted our tank topped off. I indicated to please take care of the people who had an urgent need first. We got our delivery the next day. Thank you.
Good service.
GREAT SERVICE BEING DELVIER AT 1 am. i THANK YOU.
Promptness of delivery
Quick Delivery when needed!
Very prompt with service
Prompt. Good website for ordering.
Very quick delivery
Response during my emergency when ot was my fault and the customer service representative was so calming and understanding and my call was way past office hours!
Propane
Easy process from placing an order to auto payment
Only use one. Propane for home. Satisfied with svcs.
Very friendly staff, quick delivery, great customer service. Thank you!
Friendly and fast service
Reliable
Great customer service all around!
Fast service friendly
Quick service on fuel fill request. Customer support line was overwhelmed but returned call much later after fill request was made through website.
Fast response to request.
It is easy to request a delivery online and pay online.
The prompt reply to a request for service.
I disliked purchasing a liquid propane delivery from the Superior site—it was a let-down. So I called the Quarles office in Warsaw. The lady was wonderful. She set up a 200 gal delivery instead of the mandatory 400 gal purchase online. The latter said 7 to 10 days for delivery. The lady said 4 to 5 and the delivery arrived in 2 from a super nice delivery man. The Superior experience was alienating. Going to the Quarles Warsaw office from now on!
Prompt
Prompt and helpful
Easy to deal with