Customer Testimonials
The online site is easy to use and the response time from Rough Country to reply and then ship was excellent. The step rails I received three days later are an exact match to the advertised product. It was also easy for my mechanic to install by putting my truck on a lift and it was done in under an hour, no fuss, no muss.
Bottom line: Great product sold by a great company. I couldn't be more pleased.
Easy
Good Quality at a good price
Everything was great,my questions were answered in a timely matter did not have to wait.Very pleased.
Quick delivery. Good products.
What continues to impress me is twofold:
1) The robust build and configuration of RC parts.
2) RC's no stress warranty replacement program.
Easy, fast shipping
Very easy.
Super easy buying experience and fast shipping
I am a repair shop and needed a replacement control arm. The order process was easy and I was provided tracking info and the part arrived in a timely fashion so that I could get the customer back on the road.
Very responsible, everything arrived on time, very friendly, good price, good quality of the material, I would order again, yes!
Found the product with ease. Haven't installed as of yet, but I don't expect any problems. I received the product in a timely manner
Fast shipping
First of all the free shipping is awesome and I ordered the wrong steps the first time and they replaced them with the right steps at no charge to me. So customer service is awesome in the products are exactly what they look like online
Fast shipping and great products
very easy you just put in the model of your truck and pick out an item it will do a fit check
and you place the order. Typically, it will arrive in a few days. I did have an issue with a bracket
being wrong in the box but they are shipping one to correct the problem.
All the information I needed was online. Installation instructions, Installation videos, product information videos, customer build galleries. I knew every bolt that was in my kit before I received it. I knew what my truck would look like before I installed anything. I knew what to expect as far as ride, handling, what size tires I could run. It's all right there.
I ordered and package was delivered very next day.
Fit and finish exactly as described. Fit is perfect!!
easy and straightforward shopping experience
Fast and easy,
Fitting very good and protective very welll
Easy
Easy and quick. Shipping was fast. I’ve recently spoken with customer service rep for another subject and you have a good group of guys over there. They were extremely helpful.
Very happy
Easy to navigate website
The product is always great. The only issue I had was the box when arrived had the bolts loose inside of the box and I was missing several pieces because the exterior box was cut.
I ordered inner fender covers the original order. I didn't receive all the screws. I was a little disappointed because I was in the middle of doing the install. I did the initial inspection but I didn't go through and check and count all the nuts and bolts. I just assumed because the bag was sealed. Everything was there. However, after trying to do the install I found out I only had half as many screws as I needed and I was short some of the other accessories that were in the screw bag. I contacted support and they got my contact information. He said he was sending me another bag. I received the bag in the mail the next day. Finish the install. All is well. Love the way it looks. Install was pretty straightforward and easy. One thing I'd like to see in the future is places like this offering to do the pre-assembly for you paying additional cost have it pre-assembled arrive pre-assembled so all you have to do is install it. I think this would be beneficial for both the customer and the companies. Love the product. Would recommend it to a friend.
Great service and fast delivery great product also.
Fast shippment