Customer Testimonials

Everything -

Everything ! Not one complaint yet

The staff at Osterman's is very friendly helpful and always finds a way to accommodate all my requests.

Good service.

Convenience and usually the customer service especially from the drivers that deliver

I deeply appreciate that they took the time to listen to me and they responded to my question

Easy to have you manage the tank.

Best service & price I strongly suggest this company

The fact that you monitor my tanks so that I don't have to worry about when I need to order propane. When tanks get to certain % you guys are always there. I love the new text notifications too so that if I am not home, I know that your trucks stopped by and made a delivery and how many gallons. Every time I have had to call the office with a question, everyone has been super friendly and helpful.

I am a snowbird and go to Florida every year, and I go with complete confidence that my Heating needs in Massachusetts will be met! Everything runs like clockwork, and I never run out of fuel… It’s a great piece of mind! Also, service is excellent to outstanding!

I have always found Osterman staff to be kind, courteous and prompt. I would highly recommend them to anyone.

We have never had an issue in all of the years we have been a customer. Very reliable.

Punctual nice drivers pleasant office staff competitive price

on time delivery

I don't have to do a thing but turn on my stove and heat.
No worries about filling my tanks or paying my bill, it all happens automatically.

Kevin

Prompt service and very reliable.

Been a customer for over twenty years -great service and committed to the customer

Quick service. Our tank was low (we only use the gas for our stove top so not on automatic refill), and they scheduled us for the next delivery. With service like that, we have no intentions of going anywhere else!

Fast & easy service

The convenience of auto delivery. Don’t have to worry about checking the gauge all the time or running out.

Easy ordering. Like getting a discount. Friendly driver.

Our house had been out of oil since Saturday and it was Wednesday. I had called to set up a new client but was told it would take 1-3 days for a coordinator to call me. I called Wednesday morning and spoke to Heather and kindly told her about our situation. I said how my family (husband, and two year old son) was suppose to cook thanksgiving dinner the very next day and without propane we wouldn’t have a holiday or a stove to cook with until Friday.
Heather stepped into play. She even called the local distribution center to ask them to fit us in.
Without Heather we would not of had a holiday. I really want to thank her and everyone involved for their kind efforts in ensuring we had a holiday.

I like the auto fill option

Timely delivery. Thorough went checking for system updates. Efficient on phone & delivery. After 5 years, no complaints!@!!!!!!

I am a long term customer who has been very satisfied with the service.

This past week Erika has been very helpful.

BTW, we will be home this winter and our propane consumption should increase.

Speedy and friendly service.

Dependability and quality

Great customer service

Automatic delivery. Easy to talk to someone