Member Testimonials
Enjoy the ceramic studio !
Variety. Activities for ALL ages.
It is a great, modern and updated facility however, what makes is truly wonderful is it's staff!
Always friendly and helpful. Carrol (at the desk in the early morning) is always there ON TIME, with a smile on her face, to greet you. John, is the MAIN REASON the place always looks clean and inviting. He makes the place sparkle! He does such an amazing job and he is soooo friendly. We all call him the morning Mayor but, the truth is he is the HEARTBEAT of the Northwest YMCA. Tom, Tom and Dave are always on the "floor" to help and instruct and they are so kind! You cannot go wrong by joining this special family. If you have a hard time finding it, look for Carol at 5:30 every morning and you will discover it as she is truly the NORTH STAR of the NW YMCA! She is a beacon, she is always there. :)
Friendly employees, lots of classes, clean surroundings, lots of equipment. The pool area looks amazing, although I’ve never gone swimming. It has a lap pool and lazy river that you can jog against the current
We only go to the pool area and have focused mainly on the water walking pool on Monday, Wednesday and Thursday.
Friendly, large variety of exercise classes
Everyone has been helpful and friendly. The facilities are clean and inviting.
Our 11 a.m. class with Terri on Monday, had an incident. It was unfortunate that there was not adequate back-up for the belligerent member who entered the therapy after being asked to wait until class was finished (a matter of a couple of minutes). I thought perhaps the Y needs a greater as people come into the pool area. I'm sure you are working on protocol. I did not feel in danger, but some other members of the class may have felt that they needed to defend our class leader. Their yelling may have exacerbated the situation.
Nicely appointed with lots of workout choices and lots of programs for everyone in the family.
Clean, friendly, people are very helpful
The classes I have joined have been great. I tried yoga , barre and strength and cardio. So many different options and wonderful instructors.
This facility is clean and has a great track! I come here primarily for the programming since my North Y branch no longer offers many classes that are challenging- and management has never been very open to dialog. Congratulations on a wonderful facility.
The aquatics staff are truly amazing!!!
Friendly people, very clean, good selection of activities
Love the lazy river and the therapy pool. Also how clean the locker room and showers are. Friendly staff all make for a positive experience.
Lots of things to do, friendly employees
I enjoy doing my workouts. The mat area needs to be cleaned up and I would like to see a set of the regular free weights stored and put on that end. I try to go 3 times per week.
The area needs to be cleaned up including the storage area where everyone puts their coats, bags ... etc.
Great Sunday morning Gentle Yoga!
Quiet place for strength training first thing in the morning!
it’s very clean it’s friendly and it’s got everything that a family will need for these winter months in Syracuse
clean and friendly
Love it !
I really enjoy going to The Y. I go to the water classes. The very best teachers you have like Donna, Jennifer,Jill, and the new one Dianne. Ellen always has a big smile welcoming me in side, I always have trouble getting my app up . She is so patient with me. I wish the water was warmer in the big pool. Donna does work us hard to get fit. But with Jennifer she works you in a different way in the warmer water that is fun. When I leave Lee always tell me to have a nice day with a big smile. I love the Y. I have made many good friends.
The things I like about this location include, the cleanliness, all the staff have been so friendly, a lot of pool hours ( other locations don’t offer this), walking track, and gym equipment is well maintained.
The friendly front desk staff and the amazing yoga teachers!
The staff and pool are wonderful.
Improvements: It’s time to staff the child care center as it was pre-Covid.And it’s time to add a pool at this location!
Feedback: clean state of the art gym facilities and indoor track. Excellent group exercise class options.
Love the Southwest Y but it is time to make it even better and on par with the Northwest and East Area Ys.
The pool
It is a great place there are many activities to choose from. Facilities are clean and also great to.meet new people.
Northwest YMCA was outstanding, clean , beautiful!
Love it but the staff is not nice