- Phone: 704-289-5205
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Customer Testimonials
service tech Trevor was very professional and easy to deal with
Having an option for a payment plan where I know how much I owe will be the same each month. As a senior citizen that's very helpful because getting a large bill every few months can be difficult too manage. Auto refill is also great.
Using an easy-to-call my local office for refills. Don't like it when a get rerouted to a another office somewhere.
Automatic delivery according to satellite gauge
The install went super smooth and I appreciate the customer service reps who worked to get everything scheduled!
You give your customers amble time to pay the bill
Being able to talk to a local representative
Prompt on time service
We were informed prior to the delivery so that the gates could be opened. We always have gas available.
Thanks
They are always there for you
Everything worked out fine delivery was right on time.
Great service, very pleasant employee! Thanks
The courtesy, knowledge and helpfulness of your drivers is always refreshing
Showed up at my home and asked if I needed propane. I did, he asked how many gallons..I responded, fill it!
Great drivers
Not running out of gas
Knowlegdeable office staff with quick response when needed
Would like someone to come and give me quote on either fire logs or heater.
Everything went well. Schedule delivery on time and the associate driver was very knowledgeable. Have been using this company for years.
I’m a new customer and by far….it’s been a great experience! You are allowed to speak with a local and English speaking live person! And installation was scheduled and completed on time with a smile. Thank you so much for the warm welcome.
Very great service. Got the tank check and filled no issue. Thank you!
Delivered in a time my manner. Courteous and friendly.
New customer
Service was great very nice technicians
Ok
Prices and fast service. Your serviceman, Jimmy went above and beyond in getting us heat. Being able to talk with someone local was great!
Delivery service is very good. Drivers are always polite and friendly. The only thing is when Superior plus came in I received an extra bill for not enough propane usage. I call in and they take care of it but I didn’t get it with Southern and don’t recall being told that when I started with Southern propane.
I had a concern and was contacted within one day and my issue was resolved. My deliver of propane is set up on automatic, they have always come in plenty of time before I would have to be worried that I might run out of propane. Everyone in the office is pleasant and helpful.
Friendly!
Dependable service.
Quick service, nice people
They come and deliver when you get low on propane. I don’t have to worry about that anymore
So far so good. We just had a tank installed and everything went as promised and planned. We have yet to need a refill and will reserve judgement on this issue until we have it filled.
I would suggest you better inform customers on your contact procedures. I was concerned when calls to answer questions were going to Monroe as I had been dealing with the Lugoff office. Once it was explained to me that calls to Monroe will be relayed to the Lugoff office and that this is how you operate I felt better about dealing with you. When I first went to Lugoff to inquire about service nothing was said about this leading me believe I would be strictly dealing with the Lugoff office. Just a bit of clarity on this issue up front would have been a help to me.