Customer Testimonials
Love Eastern Propane's staff - deliveries are on time, customer service is very helpful. I gave you a 9 because you can't get your budget plan, automatic payments straightened out. I had to stop it because you kept charging my credit card over $500. I would call, customer service would reverse the charge only to have it happen again. Let me know when you fix it and I'd like to go back on it rather than get hit with a $1,000 charge for a 4/26 delivery!
Everyone is so friendly.
The service is good
Great knowledge people and very courteous!
They came on time and really tried to solve a problem!
Excellent service...Don, our delivery comes automatically and could not be any nicer.
Very satisfied.
michael eulo
Very responsive!
On time delivery
Efficient staff
Service superb - from the initial call to delivery ... terrific personnel
You guys are the best!! Thank you for all you do!!
Everyone I dealt with in sales, customer service and technicians were friendly and professional.
the service was prompt and efficient. I am pleased and impressed.
Great customer service and professional technicians!
responsiveness
I don't have any comments yet. I received one delivery and I wasn't home when it took place
dependable and budget plan
Good customer service.
I've been a customer for over 30yrs. And never had a complaint about your service.
Delivery is always in a timely manner. Drivers and service techs courteous and pleasant, even when the weather is not. Office personnel friendly and knowledgeable.
Website and online portal is easy to use and understand. Most questions can be answered with online tools. I guess one improvement would be an approximate "next scheduled delivery date" for those of us on automatic delivery. That would let us compare our tank level, to the estimated tank level published on your website.
Very Excellent Staff & Service..
I like that when I had a big delivery charge and could not pay it in its entirety because I'm living on a fixed income, I asked if I can go on a monthly payment plan and Krista Caccamise immediately arranged for me to be put on a payment plan.
Quick response to calls for service and set up.
Easy paying bills. Wonderful staff in the office.
If I happen to be home when there’s delivery the guys are friendly and so polite.
Prices are very competitive and your budget plan is great. No hassle.
I love the great service you provided for us . I love the driver that gives us service . The driver is very professional and very helpful with all my questions. Your office staff are also very phone friendly and go beyond to help me with all my winter questions. If I must say that your company have a 5 STAR 🌟 🤩 all the way . Thank you for all your services
you are readily available to answer all questions a customer may have
Audra was extremely helpful along with John, the dispatcher. I had an emergency and they both saved the day! I just moved into my new home and found myself without any heat or hot water. They filled the tank that very day! Thanks so much. :-D
I had a question about my bill. I called the office & spoke with a wonderful woman. She was pleasant & helpful & answered my question.
Everyone I have spoken with on the phone has been friendly and knowledgeable.
Dependable. Friendly.
Knowledgeable, great customer service dept. The extensive information available to me on MYSuperior on line account.
Excellent quality reliable service. Would recommend them to anyone.