based on 4995 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Essie
Cheyenne is the best always does a great job
We like the consistency and professionalism, and the outcome for my son's haircuts. He looks much better than when we go to other places for his haircuts. I have to report, the last time we were at Sports Clips, there were some vagrants asking customers for money, inside the store. The Sports Clips staff really should have asked them to leave and called the police instead of allowing them inside the store and bothering the customers. It made the store feel unsafe.
The MVP!
Overcharging me is getting very old. The default is to select a higher priced haircut when I didn’t get a shampoo or massage
Kaitlyn does an amazing job making sure everything is exactly how we want it
Drea is very professional and always does a good job.
Sandra was amazing with and during my haircut.
Drea is the best!
Britney is the best. Enough said
Bad attitude except Carina who was great.
There used to be a father and son package they don’t have it anymore .
The push to buy other products is uncomfortable — at least put the prices on the packages .
Feel pressured to tip which is not fair when the tab is over 50 and you’re met with a bitter face (like saying you’re not going to tip well).
Overall a disappointment
Came in complaining of hair in my eyes and wanting an inch off to get it out. Now I have to go get a haircut again because my hair is still in my eyes.. the back and sides were done. Sides not blended. Looks like mushroom. And like I said. Hair still in my eyes.
Azu and alllof the ladies are very nice and helpful
Aj did an amazing job with my 2 year old son’s hair. She was patient and it turned out great. His first haircut didn’t go so well at another place. I will definitely go back to her.
I finally have a stylist that cuts my hair exactly as I ask. Don’t have to worry about looking like a scalped old man!
The service I received from Ashley was honest and kind. I was very please before, during, and after my haircut. She is a good woman and employee.
Excellent service every time, and the stylist is a joy to speak to.
Check in process, quick service and friendly staff
My stylist is the best. She does a great job all the time.
The current experience at chains like Sport Clips breaks down because the system is optimized for throughput rather than precision. The check in flow behaves like a loose queue instead of a true scheduling engine, customer profiles are shallow or inconsistent, and there is no reliable way to capture or reuse visual references or structured haircut data. That creates downstream friction for both sides of the chair. Customers have to repeatedly explain their preferences, deal with drifting wait times, and accept inconsistent results. Stylists are forced to interpret vague notes under time pressure, which increases cognitive load and the likelihood of input mistakes. Over time this erodes trust, reduces repeatability, and limits upsell opportunities because the service never becomes predictable. By contrast, more modern competitors and independent shops increasingly rely on tighter appointment based workflows and richer client tracking. Platforms like Square Appointments and Booksy support true time slot reservations, structured client notes, and in some cases photo references, allowing stylists to build continuity and deliver consistent outcomes that drive retention and higher lifetime value. The gap is not just user experience. It is the absence of a cohesive data and workflow layer. This is where IBM can step in. By introducing a hybrid scheduling and profile system on IBM Cloud and IBM Watsonx, combined with structured customer hair profiles, guided stylist workflows, and machine learning driven feedback loops, IBM can transform a fragmented and error prone process into a standardized and data driven service model that improves stylist efficiency, increases consistency, and drives higher customer retention without sacrificing the speed required in a franchise environment.
Quick
Love the cuts that I get. The stylists are friendly and professional.
Great service. Daryl listens to what i’m looking for and delivers. Great atmosphere! Wendy runs a great shop. Been my location for over 20 years!
Your stylists do excellent work, but the location is always busy.
Love the hot towel & backrub!!
Very good haircut.
Online check in is great. Melissa is a wonderful stylist, very professional and friendly. She does a great job. I have been coming to this store since it opened and it’s because of employees like Melissa.
Very experienced and knowledgeable person.
Very professional and great attitude.
Chely did a wonderful job on my haircut. I will be asking for her from here on out.
I get a consistent haircut every time I go. Michele is my go-to stylist at this location; she’s very friendly and always gives a great haircut.