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Customer Testimonials
Customer service was amazing great people!
This year I purchased my 1st Trek bike, a Checkpoint SL5, at Crossroads Cycling in Clemmons, NC. I’m really impressed with Trek overall as a cycling company. They offer more than bikes…actually more like a complete experience. I’m tremendously satisfied with my bike and the Bontrager accessories. I actually switched the tires on my SL5 for a set of Continental Grand Prix 5000s in a 700c x 32. I use this primarily as my new “road” bike. It’s super comfortable and the lower gear range is ideal for my senior citizen abilities. Since being a Trek customer I discovered Trek Travels. I’m looking forward to participating in some of these packages in my near future. Before concluding, I would like to commend the staff at Crossroads Cycling for being so courteous and professional. They represent Trek well and make you feel valued as a customer.
Thank you Trek!!
Great service! They serviced my bike and it is shifting like new, plus they cleaned it up to make it look new. I will be using them again for my biking needs.
Excellent products, friendly service
Quick and easy service. Appreciated that mechanic remembered me from dropping off the bike.
AWESOME!
They were extremely helpful and so nice.....
The people are great, very helpful
Excellent customer service!
Experienced repairs in a pleasant environment.
People are so helpful
I didn’t know a lot about e bikes and your team patiently walked me through the care and riding of such a bike
10 stars!!!!
Excellent quality of work on our bikes. Thorough! Yet - quick turnaround on service. Very pleased! All staff are friendly, knowledgeable and very helpful! I trust their recommendations.
Friendly, knowledgeable service. Good product selection.
I have used their locations in Statesville & Clemmons. Friendly folks and great service!
Great selection, friendly staff
The team at crossroads are always there to help and they are great supporters of the MS society and the Tour to Tanglewood, got my TREK from them and loving it, plus I’m always up for more socks on race day!
Very helpful and friendly
Fast, efficient, friendly service. Did a great job on my bike.
Paul seemed very knowledgable about what was wrong with my bike. The repairs were made quickly. Tema made clothing suggestion that were very helpful. When I came and got my bikes, Matt helped me load them.
I did not receive a text notification. When they called they were uncertain why the system did not send me the notification when my bike was done.
Great product and servivce
Great service, great products, knowledgable and friendly staff!
The people !
I love the attentiveness of everyone in the store. So helpful - especially with some of the sizeable price tags of these purchases. Wonderful service!
Friendly and knowledgeable staff.
Great service from Juan and Joe helping me pick out a new saddle for my old mountain bike.
Bought my first TREK bicycle yesterday!
Tina and the folks at Crossroads were awesome. Helped me pick the right bike at the price point I was looking for and didn’t try to up sell and push other products. Very knowledgeable and helpful in every way.
I’m looking forward to lots of long rides and working with Crossroads to keep the bike tuned up!
Super fast service. Found the tire leak, replaced the tire/tube and patched up the old tube.
Super knowledgeable, friendly and quick turn around on any bike services!👌🏻😊
Service, Service, Service. I brought my daughter a bike, not purchased at Cabarrus Cycling, that needed it's derailleur adjusted. They quickly put it up on the stand, made some adjustments, and everything was great. Less than 5 minutes work for the skilled staff. I asked to pay, and they said no worries. Therefore, I thought it a great time to buy some cool front/rear lights for her bike which she totally loves. I also looked at some adult sized bikes. Very nice stuff. If my daughter continues to level up in bike skills and we need to go find something besides a parking lot, then I will definitely be coming to Cabarrus Cycling to get outfitted. Thank you very much for serving the local community, not matter the skill level.
I went in to purchase a bike and I took my brother who rides. I am 60 + years old and wanted to start riding again for health & wellness as well as making memories with my grandson. I purchased a Marlin 6 and my brother made seat adjustments for me and I love it first time on it. The staff was so nice and very encouraging and did not think I was crazy getting a bike now. I so appreciated that! Thanks so being such a warm and welcoming store!