Customer Testimonials

Great customer service and knowledgeable team.

The Statesville store has a great team. I had a problem with my Himiway Ebike. I stopped in and they looked at it immediately. A few minutes later, my bike was fixed and I was on my way. I cannot thank these guys enough. I had every intention of leaving the bike there for a few days. Thanks so much for your customer service.

The store was very helpful and had a great turn around time for my bike to be serviced. The only thing keeping me from a 10 was that I was not contacted about an additional item needed for my bike. It was just done and then I found out when I picked it up and had to pay.

The staff is good!!

They were very friendly and knowledgeable. Great services

I went in to purchase a bike and I took my brother who rides. I am 60 + years old and wanted to start riding again for health & wellness as well as making memories with my grandson. I purchased a Marlin 6 and my brother made seat adjustments for me and I love it first time on it. The staff was so nice and very encouraging and did not think I was crazy getting a bike now. I so appreciated that! Thanks so being such a warm and welcoming store!

Customer service was amazing great people!

This year I purchased my 1st Trek bike, a Checkpoint SL5, at Crossroads Cycling in Clemmons, NC. I’m really impressed with Trek overall as a cycling company. They offer more than bikes…actually more like a complete experience. I’m tremendously satisfied with my bike and the Bontrager accessories. I actually switched the tires on my SL5 for a set of Continental Grand Prix 5000s in a 700c x 32. I use this primarily as my new “road” bike. It’s super comfortable and the lower gear range is ideal for my senior citizen abilities. Since being a Trek customer I discovered Trek Travels. I’m looking forward to participating in some of these packages in my near future. Before concluding, I would like to commend the staff at Crossroads Cycling for being so courteous and professional. They represent Trek well and make you feel valued as a customer.

Thank you Trek!!

Great service! They serviced my bike and it is shifting like new, plus they cleaned it up to make it look new. I will be using them again for my biking needs.

Excellent products, friendly service

Quick and easy service. Appreciated that mechanic remembered me from dropping off the bike.

AWESOME!

They were extremely helpful and so nice.....

The people are great, very helpful

Excellent customer service!

Experienced repairs in a pleasant environment.

People are so helpful
I didn’t know a lot about e bikes and your team patiently walked me through the care and riding of such a bike
10 stars!!!!

Excellent quality of work on our bikes. Thorough! Yet - quick turnaround on service. Very pleased! All staff are friendly, knowledgeable and very helpful! I trust their recommendations.

Friendly, knowledgeable service. Good product selection.

I have used their locations in Statesville & Clemmons. Friendly folks and great service!

Great selection, friendly staff

The team at crossroads are always there to help and they are great supporters of the MS society and the Tour to Tanglewood, got my TREK from them and loving it, plus I’m always up for more socks on race day!

Very helpful and friendly

Fast, efficient, friendly service. Did a great job on my bike.

Paul seemed very knowledgable about what was wrong with my bike. The repairs were made quickly. Tema made clothing suggestion that were very helpful. When I came and got my bikes, Matt helped me load them.

I did not receive a text notification. When they called they were uncertain why the system did not send me the notification when my bike was done.

Great product and servivce

Great service, great products, knowledgable and friendly staff!

The people !

I love the attentiveness of everyone in the store. So helpful - especially with some of the sizeable price tags of these purchases. Wonderful service!

Friendly and knowledgeable staff.