Customer Testimonials
Care free delivery, customer service is always great!
Great service
The online service Earhart Propane has is very easy to use and makes communication for ordering the delivery, also payment painless. Very happy with Earhart's service.
I like the fact I can pay every month all year long ,even though my bill comes as a zero due, I always have enough in my account to pay my fill up in the winter.l like that I can pay a fee to lock in my price. I like that I can check my tank level without going out in the cold. As far as I am concerned you guys are doing everything right.
Everything is fine, with the exception of attempting to order product by phone. "There are sixty-seven callers ahead of you. Your estimated wait time is one hundred sixteen minutes." Really?
You get the product in the tank before it is needed. My biggest concern is pricing.
Dependable.
Staying warm
Very nice office staff. Auto fill and auto pay make it easy.
Easy to use website. Delivery arrived in the time frame stated.
Lisa in customer relations was the best thing that happened to me the day I called with an emergency. Amber who began the call was nothing but rude, uncooperative and just plain unprofessional. I am taking care of my father’s estate in which I am trying to sell the house in Ohio, I live in Indiana and had just returned with an empty propane tank. No heat and it was 38 degrees in the house. After letting Amber know I had an emergency and my tank was completely empty, she still told me it would be “a couple of days” before I could get a delivery. I asked for a supervisor and was put on hold. She never came back but put me back in the queue.
I was on hold for over an hour. Lisa answered the phone and was amazing. She took care of everything and within 2 hours the truck came to fill up the tank. Lisa is a huge credit to your company. I have never dealt with propane in my life so I did not know what had happened but Lisa took charge and called me back to let
Me know that someone would be there in 2 hours! She even said I wasn’t going to leave until I got you taken care of. Bless her for going above and beyond for a customer!
Easy to order online, fair prices, and quick service.
Very good service.
We had just received our first real snow fall the day the driver showed up. I have a steep driveway, that presents a challenge when it snows. This day, the driver had to make multiple attempts to get up my driveway. I'm VERY appreciative of his attempts. After 7-8 tries he finally made it and filled my tank. He proceeded to tell me that I was under 10% - so, I'm also very grateful. He told me he was helping out - to get deliveries caught up. You are very lucky to have drivers like him!
You are easy to do business with and your prices are competitive
Promptness.
good customer service
Great service.
i love the fact that I don't have to check levels or order refills.
I pay a monthly budget bill (automatically). and that is all i have to do, the rest is taken care of.
I just started service with this company but they're information was good to know.
Competitive pricing and good service
Easy to make an order and delivery is in a timely manner.
Efficient and friendly service.
Earhart has always been fair with us and seem to know when we need filled. Drivers are friendly. This is one utility that we do not worry about.
excellent service
Good customer service
Always fill when needed price is ok like everything these days are going up.
Very dependable with great service staff.
They worked very hard to get attention to and repair a gas leak
show up on time