based on 55 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job on my carpets! Quick in and out. Very professional! Highly recommend!
Prompt and professional service completed quickly.
Easy to make appointment
Drys quick
Great service, on time and everything was cleaned as expected.
I was about to throw out our 10 year old couch, when I decided to just see what a cleaning would do. I got a quote over the phone from Stanley Steemer for $175, plus the person I spoke with started upselling me about different stain resistent sprays I could have added to the job, and bill. Turns out Stanley Steemer was booked solid due to post hurricane work. So I called Oxi-Fresh and I am so happy I did! Corey, their excellent technician did a fantastic job. I could hardly believe my eyes. The couch had a fresher looking color, texture, and structure. No need to buy a new couch for us. What a surprise and relief! When I got out my checkbook I was expecting a bill of $175 or more. Wrong! Turns out the cost was only $146.
My carpet looks great! I like that the carpet wasn’t very wet and dried fast. Kerry did an awesome job getting some old spots out. He was very kind and professional. I appreciate that he called and gave me an eta and was exactly on time. I will definitely use you again. Thanks!!
Gary did an outstanding job with our carpets and area run. We will be using him o in the future!
I have never had a carpet cleaning company that just went around everything. Normally they move small tables etc he did get the spot up that was a concern, and he was very polite
I know the type of carpet we have is not easy to clean.
It is much better than before maybe I expected to much never used this system in the past
Carrie was great
Kerry Davis was great. Professional and very thorough.
Excellent work, reasonable prices
Very efficient and fast. Great job!
I was very happy to learn Oxi Fresh could clean my furniture upholstery! James was able to improve the look of my over 20 year old sofa much better than I anticipated! My recliners were brighter and I was pleased with the service. I definitely will recommend Oxi Fresh to my friends! Thank you, James!
Just couldn’t get under the beds because of the size of the machine. Also, when the individual carpet was removed it was full of dust so it could have been rolled up before moving it into the kitchen for cleaning.
Other than that I was very happy with the service.
Great service, professional service person and carpet is very clean!
Excellent service, people, and communication. Good results and a very reasonable price.
Professional service. Attention to detail. Prompt arrival. Great results!
Your products do a great job. It brought my carpet back to life.
My carpets are left clean and refreshed. They smell great and are clean. They even feel cleaner when walking in them barefoot.
Fair pricing and great results. Dyron was easy to work with and very courteous.
The product didn't smell and cleaned and dried so quickly. I am very happy with this service and much more likely to do it more often since there is no odor afterwards and it was dry within an hour.
I choose Oxi Fresh based on a google search and once on the site I saw the before and after picture as testimonials for the service. I decided to give Oxi Fresh a chance based on the pictures and the advertised price for three rooms. However, the technician that came on site said that the carpet would require an extra 50 dollars per room for an additional pre-treatment to target the high traffic areas. This was not something that was advertised. I found this very mis-leading. I opted to not do the extra 50-dollar charge since the technician also said he could not guarantee the high traffic area would come clean.
I had previously used Stanley Steamer to do the carpets and it was probably about a year to a year and a half previously and they made the carpets look like new. After Oxi Fresh was completed, it looked as if someone just ran a wet vacuum over the floors. The technician did say that Stanley Steamer is able to perform differently due to a high-pressured system they bring out in their trucks. None of it made sense to me and the whole experience seemed like a scam.
Your service representative Dyron does an exceptional job cleaning the carpet. He explains the process and how it works. Very patient, friendly and thorough.
I was pleased with the outcome of the cleaning job. Your tech, Dyron, was most knowledgeable and professional talking me through the process so that I knew what he was doing and what to expect. I felt the pricing was fair and would highly recommend OxiFresh.
Did.a great job removing most of the stains and ground in dirt on an outside carpet, but will require another treatment to get one stubborn spot clean. Great comunication before and during the cleaning and arrived exactly at the time scheduled.
What went right-
Making appointment on website was easy. Follow up call to your 800# to make change was easy and customer service was very friendly! Actually all staff including technician, and manager were very nice when I talked to them.
I was very happy with the cleaning results to my carpet, furniture and rug, Furniture especially,
I’ll be curious to see how long results last. I say this as there are only 2 people here, and not here all day so use of furniture, etc. is mild.
What could have gone better-
I was promised by manager (Kerry?) a free fragrance treatment. There was no pleasant scent to be found on items treated. It was 3 days after appointment that I arrived at apartment, perhaps it doesn’t last very long? That would be disappointing too if that’s the case.
I had to pursue having receipt/invoice sent to me, I was told it would be sent immediately after completion and my ccard being supplied. However, there was immediate response after I called, and staff was very apologetic.
Since sq feet of each room is asked for, I wish there was a way that smaller rooms could get treatment. In my case I have small kitchen and small bathroom tiled floors, they did not meet your sq foot requirement. I understand if separate equipment is needed and it may not be cost effective, but perhaps you can find way to factor in small kitchens and baths. I say this as I’m surrounded by units with these small kitchens and bathrooms, and maybe so throughout FL?
BUT OVERALL I will refer you to others. The immediate result was very noticeable. I often see Stanley Steamer in this development, especially at beginning and end of “snow bird” season as tenants turn over.
I got my appointment next day
Your service was excellent and I love your products. My house smells so fresh and the carpet and tile floors are sparkling clean
No one showed up for my scheduled appointment, and no one contacted me to say why or reschedule. It was a requirement of our lease to have those carpets cleaned, and we couldn't do that, and now we are being charged an outrageous amount by the property management company. I am furious, and I will never use this service ever again.