Customer Testimonials
VERY SATISFIED WITH THE PRODUCT, INSTALLATION AND SERVICE.
We purchased the following equipment October 2022 due to deteriorating multiple sclerosis that made it impossible for me to use the stairs:
Straight Rail Stairlift
Equipment Model: Stannah 600 Siena with
Concealed gear rack, Continuous battery charging, Power Swivel Seat , Power Fold Footrest and dual remote controls.
The product seems to be well designed. The motor has a lifetime warranty. It works well for our single floor straight staircase. The swivel seat allows easier access. The seatbelt is very easy to connect. The remotes make it easy to align the chair for access and minimize the chair for others when not in use. The electrical control of the footrest is great.
The company has a yearly service plan (at extra cost but you can lock in the yearly charge at time of purchase) to clean and lubricate the moving parts and a 20% discount on any parts that may need to be replaced. I don’t anticipate needing to get parts, but the lubricant did make it smoother and quieter when applied after 1 year of use.
Installation was quick and easy for our straight staircase. We are fortunate the provider and service for the stairlift are close (Minneapolis). I recommend getting a doctor's prescription to see if that can reduce costs.
Friendly and knowledgeable employees. Easy to use the Stair Chair. I can stay in my home because my bedroom is on the second floor. No nursing home for me.
Our home elevator is working great for us. Every year you call us to schedule a time for maintenance. In that way we don’t have to remember to schedule. That’s a huge for me on customer service. Techs are very professional.
All good
We were not able to enjoy your stair lift, we had to cancel our order because our health situation changed and the stair lift was no longer an option.
We appreciate so much the thoughtfulness and professionalism of your representative,
Todd Frigstad. Todd was kind, understanding and a terrific representative for Arrow stair lift.
We will always recommend your company for those in need of mobility services.
Thank you again for accommodating our special needs.
Name removed
Timely service and installation process. A quality product that performs well.
Both the salesman, Todd, and the installer, Kyle (I think that's his name), were prompt and good to work with, and I'm happy with the product.
Fast professional service.
The lift chair is a life saver.
It's been very helpful for several of our church members.
The gentleman who did the install was lovely. The sales man was good to.
Salesman was very pleasant and knowledgeable. The installer did a nice job. It is easy to use and I love the fact I don't have to crawl up the stairs
Speedy and very kind
Professional and friendly sales and installation.
The product is wonderful. We couldn’t stay in our 3 story house without it. The lead time was long but worth the wait.
Excellent work on the installation. Friendly worker.
Pleasant salesman. Answered my questions so I could understand. The tech who put it in was also a very nice polite gentleman. We even enjoyed his presence.
Technician very efficient- answered questions we had - thank you!!!
Dependability
Vêtu Good product
We would not e in our home wiithout the chair lift. The workers have always been pol;ityer, couteous, friendly and clean. Appreciated.
My mother is loving her new stair lift! It’s been a game changer for her safety and mobility. Your team was so kind and explained everything she needed to know. We are grateful to find a family owned company like yours that cares for its clients!
Prompt, friendly and accurate. Reasonably priced also.
Unique ways to solve real problems - practically, aesthetically and economically.
Professional techs
Professional and customer centric - we were extremely satisfied with all aspects of our stairlift purchase and installation.
Efficient and QUIET!
The installers were excellent, and the product works like a dream.
Great product and service dept
Installation was scheduled and completed shortly after our decision to purchase. Installer was thorough on use and did a good job on installing.