Customer Testimonials

I have been a customer for a very long time, and I have always enjoyed working with the team at West Point.

I like that you are trustworthy, and never try to push me to make a purchase.

I like that you are happy to spend the time to educate me about products or bike servicing, even if my questions are dumb.

I like that you treat me fairly on returns when there are product issues.

If you don't have product in stock, you will go the extra mile to order it for me.

Your staff are genuinely friendly and personable.

First name removed

P.S. I have recommended West Point to many friends, and will continue to do so.

Very pleasant staff both technical and cash.

Very knowledgeable and attentive.

Clear comments on repair requested.

Additional suggestions on other repairs needed for safety and optional due to wear.

Clear quotes on costs of all repairs.

Clear estimate of timing for completion of repairs.

And met timing estimates!

Service was friendly and prompt. Technician took the time to answer my questions on the gear shifter adjustments

Knowledgeable staff and a lates back temperament that does not force you into something you do not want!

Excellent customer service and quality of work. A pleasure doing business with the staff

The work done was explained clearly and completed as quoted.

Knowledgeable and helpful staff - they educated me on my purchase and sold me the right equipment for the level of riding I do.

The personable service, and reasonable rates!

Good service and repair. Friendly staff. Selection.

Chelsea!!

Personal service.

Staff

Prompt service

Knowledgable and helpful staff.

I have been shopping with you for years and each time it gets better. The cycling world can be intimidating but I always feel that I can ask questions and get the best products for me.

Thank you!

bontrager products are well made and last a long time.The kerisdale store has a good staff that are very knowledgeable.

Fabulous staff - knowledgeable & attentive

Courteous service

The senior staff seem knowledgable. They offered to install my purchases. I receive a text notification that my bike was ready. I caught the staff (Chelsea?) altering her language to change a suggestion to be more customer-oriented. All pretty impressive

Excellent service, despite being a busy shop.

The service is great with very helpful and knowledgeable staff. This is a very complete Cycle shop I would recommend it any cycle enthusiast.

Excellent service. Very professional staff and detailed descriptions of the work required and undertaken. Very reasonably priced.

Staff have solid product knowledge. If a staffer doesn't know the answer to my question, they don't try to BS, they find a colleague who does know.

Service technicians are (mostly) very good. James at the Kerrisdale store is a rock star!

The shops have good vibe and it's important to me to support local businesses.

Good prompt service and knowledgeable staff.

Great service. Fast and personable.

The staff were knowledgeable, efficient, and helpful. I was bringing my bike in for service so didn't look too much at the products but it seemed like there was a great variety of options.

Very helpful staff, good advice and good products.

You had what we needed. Good service

Very close to home so very convenient. Helpful staff. You carry everything we need. Small and compact store.

Great neighbourhood store. Great people. Quick turnaround